Cloud 8×8 and Genesys Partner to Integrate 8×8 Cloud Unified Communications with Genesys Cloud… AIT News Desk Apr 13, 2022 New Integration Helps Cross-functional Teams Communicate and Collaborate, Reducing Customer and Employee Friction and Increasing Loyalty 8x8, Inc. a…
Customer Experience Hexaware Partners with Genesys to Help Companies Deliver Hyper-Personalized Customer Service Driven… AIT News Desk Mar 31, 2022 Hexaware Technologies, a leading global IT consulting and digital solutions provider, announced its partnership with Genesys, a global cloud leader in…
Cloud Thrive and Genesys Partner to Help Businesses Counter the Employee Burnout Crisis AIT News Desk Feb 23, 2022 Genesys, a leader in cloud customer experience orchestration, and Thrive, the behavior change technology company founded by Arianna Huffington, are…
Cloud Commerce.AI Platform Now Available on Genesys AppFoundry AIT News Desk Feb 15, 2022 Commerce.AI has announced their cloud-based data platform is a premium app now available on Genesys AppFoundry, the industry's largest dedicated…
Cloud Bandwidth Announces Duet for Genesys: A Global BYOC Solution To Accelerate the Enterprise Contact… AIT News Desk Jan 31, 2022 Bandwidth Inc., a leading global enterprise cloud communications company, announced an important step forward in the future of the enterprise contact…
Customer Experience USU Teams Up With Voxai Solutions To Provide A Superior Knowledge Management Solution For Genesys… AIT News Desk Jan 21, 2022 USU Knowledge Management announced a partnership agreement with Voxai Solutions, a leading provider of Genesys-based contact center solutions. These…
Cloud Nuance Contact Center AI, Biometrics, and Tooling Solutions Now Available for Genesys Cloud CX AIT News Desk Jan 19, 2022 Genesys Cloud CX customers gain added flexibility and data protection for customer engagement solutions across digital and voice channels Nuance…
Customer Experience New Benchmark Research From Incisiv And Genesys Only 15% Of Retailers Offer A Differentiating… AIT News Desk Jan 6, 2022 While omnichannel customer service is a table stakes expectation amongst shoppers, the degree of service varies dramatically among both industry…
Financial Services Genesys Raises $580 Million In Funding At $21 Billion Valuation AIT Staff Writer Dec 6, 2021 Round is led with investment by Salesforce Ventures with participation from ServiceNow Ventures and Zoom Video Communications, to strengthen Genesys…
Cloud Genesys Continues Momentum For Employee Engagement With Recognition As A Leader In Workforce… AIT News Desk Dec 3, 2021 Placement marks the first designation as a leader for Genesys in the WFO market, a significant milestone as the company continues to focus on…