Artificial Intelligence | News | Insights | AiThority
[bsfp-cryptocurrency style=”widget-18″ align=”marquee” columns=”6″ coins=”selected” coins-count=”6″ coins-selected=”BTC,ETH,XRP,LTC,EOS,ADA,XLM,NEO,LTC,EOS,XEM,DASH,USDT,BNB,QTUM,XVG,ONT,ZEC,STEEM” currency=”USD” title=”Cryptocurrency Widget” show_title=”0″ icon=”” scheme=”light” bs-show-desktop=”1″ bs-show-tablet=”1″ bs-show-phone=”1″ custom-css-class=”” custom-id=”” css=”.vc_custom_1523079266073{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]

Mindsay Launches AI Chatbots on Genesys AppFoundry

Mindsay’s chatbots integrate with Genesys Cloud to provide a better customer experience and empower agents

Mindsay’s customer service automation platform is now available on Genesys® AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry lets Genesys customers from all market segments discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees, and optimize their workforce.

Mindsay empowers Genesys customers to provide efficient, scalable customer service while creating better experiences for their users. Mindsay’s seamless integration with Genesys Cloud, the industry’s leading cloud customer experience platform, allows agents to quickly resolve customer requests by easily entering and exiting conversations in the chatbot interface. From basic FAQs to complex transactions, Mindsay helps companies build their customer service automation strategy, automating and resolving many customer requests with 24/7 self-service while also enhancing the quality of human support.

Recommended AI News : BIAS listed as a Representative Vendor in the 2021 Gartner Market Guide for Oracle Cloud Infrastructure Professional and Managed Services

Related Posts
1 of 37,076

“We’re excited to bring the power and simplicity of Mindsay’s AI chatbot platform to Genesys customers. By connecting Mindsay chatbots to Genesys Cloud, agents can easily enter and exit conversations with customers via the chatbot interface, quickly resolving requests 24 hours a day, 7 days a week,” said Guillaume Laporte, CEO & Co-founder of Mindsay.

“Mindsay’s seamless integration with Genesys Cloud has had a positive impact on our agents’ productivity and has driven cost savings for Brussels Airlines. With the majority of incoming customer requests qualified or deflected by the chatbot, our agents now have much more availability to focus on high-value customer requests,” said Rémi Vanbroeckhoven, Digital Product Owner at Brussels Airlines.

Recommended AI News : GuideSpark Launches New Features to Help Enterprises Plan, Manage & Personalize Employee Communications

Mindsay’s customer service chatbot platform is now available in 110 languages with Genesys Cloud, the world’s leading public cloud contact center platform that is designed for innovation, scalability, and flexibility.

Recommended AI News : Cyberinc Introduces Isla Isolation Platform 6 With Smart Isolation, Setting a New Standard in Security and a Seamless User Experience

Leave A Reply

Your email address will not be published.