Opkalla Among the First Microsoft CSPs to Achieve the Microsoft Support Services Designation
New designation validates Opkalla's commitment to delivering world-class Microsoft support and customer service.
Opkalla, a Tier-1 Microsoft Cloud…
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Customer Service
As Businesses Embrace Artificial Intelligence, Human AI Governance Operating System Puts Humans in…
HAI-GOS, pronounced hay-eye-goes, gives organizations documented Human Accountability, so a Human always stays responsible for how AI is used at…
Cloudonix Contributes First Native Call Transfer Capability to Dograh
Cloudonix strengthens the open-source AI voice ecosystem by enabling seamless call transfers between AI voice agents and existing business phone…
Where Traditional Observability Stops in AI-Enabled Applications
For years, enterprises have relied on observability to answer a simple but important question: Is the system healthy? Infrastructure monitoring, logs,…
TestMu AI Unveils Major Enhancements to AI Agent‑to‑Agent Testing Platform, Empowering Organizations…
Giving engineering and QA teams actionable insights to improve AI performance, safety, and consistency
TestMu AI, (Formerly LambdaTest), the…
How AI Is Enabling Context-Aware Enterprise Software?
Enterprise software has been the backbone of how businesses run for a long time. It supports things like finance, human resources, customer…
TechSee Launches the First Visual AI Platform to Extend Network Visibility Across the Entire Home
Whole-Home Connectivity Assurance unlocks visibility beyond the customer's front door to deliver a unified model across sales, onboarding, support,…
Odynn Raises $9.5 Million Seed Round to Disrupt Travel Portals with Personalized AI Infrastructure
The “AI Shopify for loyalty and travel" enables banks to launch personalized travel portals in weeks instead of years; early customers see 108%…
Leaptree Unveils Next-Generation AI Enhancements for Optimize, Redefining CX Quality Assurance in…
New AI-powered enhancements to Leaptree Optimize allow organisations to analyse 100% of customer interactions, identify quality and performance…
Contact Center AI Accelerates the Transformation of Customer Service
Industry reports highlight rapid adoption of automation, analytics, and AI-driven support tools across global customer service operations
Contact…