Technology NICE Voice of Customer Placed First Overall on Frost Radar Growth Index AIT News Desk Feb 6, 2023 NICE demonstrates substantial growth driven by digital innovation in customer experience NICE announced top placement in Frost & Sullivan’s…
Technology Repairing Perceptions of the Traditional Car Repair Shop AiThority.com Guest Author Nov 15, 2022 There’s a lot of talk about customer experience (CX): it must be at the heart of any successful business, and the time to deliver on rising consumer…
Customer Experience NICE Named Top Provider for Voice of the Customer by Metrigy AIT News Desk Apr 7, 2022 NICE VoC customers achieved measurable improvements in business metrics including revenue increase, cost decrease, and agent efficiency…
Martech By 2025, Chatbot Messaging App Accesses to Reach 9.5 Billion Globally AiT Analyst Mar 7, 2022 Internet accessibility and a rise in sales volume of smartphones and mobile devices would result in an exponential growth in chatbot messaging app…
Cloud Voxco Partners with Zamplia to Launch Voxco Audience AIT News Desk Dec 15, 2021 Voxco, a leading provider of omnichannel survey software for data collection and analysis, has announced a partnership with Zamplia — an all-in-one,…
Sales and Customer Support Zendesk Amps up on Customer Intelligence Market with Latest Acquisition Sudipto Ghosh Oct 29, 2021 Zendesk To Acquire Momentive And Its Iconic SurveyMonkey Platform
Investment Alida Announces $20 Million Equity Investment from Round13 Growth Fund AIT Staff Writer Oct 13, 2021 Alida, a leader in Total Experience Management (TXM), announced the closing of a new $20 million Series D funding round by Round13 Growth Fund, a…
Martech Forsta Names Brian Bhuta as Chief Product Officer AIT News Desk Sep 21, 2021 Forsta, the leading Customer Experience and Research Technology company created earlier this year by the merger of Confirmit and FocusVision,…
Creativity & Intelligence InMoment and Tethr Sign Strategic Partnership to Deliver Conversation Insights Directly Through the… AIT News Desk Aug 13, 2021 Advanced visualizations, sophisticated recommendations and critical action plans will help InMoment and Tethr's clients accelerate and…
SaaS SurveyMonkey Parent Company SVMK Inc. Relaunches as Momentive AIT News Desk Jun 9, 2021 Momentive is a new kind of experience management company offering customers powerful enterprise solutions built for speed and agility, redefined AI,…