Providing seamless, personalized user experiences is a requirement for all companies. Customer expectations are set by the last great experience they…

Managing peaks in 's digital economydigital economy continues as a top priority for supply chains worldwide. The latest peak season has come to an…

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business…

Analysis from 451 Research shows digital transformation that includes adoption of AI-powered digital assistants will set apart companies to help…

Expanded Talkdesk On The Go™ suite with Talkdesk Conversations Mobile App™ now includes Talkdesk Phone Mobile App™ and Talkdesk Schedule Mobile…

Coveo Partners with Salesforce to Bring New Features and Innovations to help Drive Better Search Relevance Across the Customer Journey  Coveo, a…

With irreversible changes to how the world does business over the past year, support leaders now say that customers will prefer conversational,…

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new…

CXone Fall 2020 release adds advanced features to enhance digital customer service, workforce agility, agent engagement and deep-dive insights with…

This article is co-authored by Sverre P. Jonassen. Meeting the expectations of consumers in today’s on-demand world is by no means an easy task. They…