Medallia and the Public Sector Commission, Western Australia Unite Citizens and Public Servants in Fight Against COVID-19

Medallia, Inc., the global leader in experience management announced a partnership with the Public Sector Commission in Western Australia to create iThink, a cutting-edge community for employees across the entire Western Australia public sector, to collaborate on projects that benefit communities and civic life in the region. The iThink community has become a leading tool in Western Australia’s fight against the COVID-19 pandemic.

“Medallia’s technology is designed to foster collaboration between government and citizens, resulting in increased trust and accelerated solutions to the most important challenges society faces.”

Utilizing Medallia’s Crowdicity crowdsourcing innovation platform, the Commission had originally developed iThink to facilitate close and creative collaboration between employees, capture ideas in real time and develop strategies to improve the public sector. Due to state-wide challenges brought on by the COVID-19 outbreak, the Public Sector Commission opened iThink to the entire population of Western Australia where more than 4,000 people engaged in collective COVID-19 problem-solving, with the system capturing dozens of ideas.

Recommended AI News: CommerceBlock Introduces Cloud Storage Integration For Mainstay Attestation Service

“iThink’s purpose is to bring together manufacturers, entrepreneurs and innovators, connecting our community’s most promising ideas with the people and resources needed to realize them,” said Sonja O’Leary from the Public Sector Commission.

“The crowdsourcing and real-time analytics technology are creating a new kind of digital forum.”

iThink had attracted high-profile support from Western Australia’s Deputy Premier and Minister for Health, Roger Cook, and highly respected Australian of the Year Professor Fiona Wood.

Recommended AI News: Fujitsu And NetApp Introduce Data Management Infrastructure For HPC

“We’re pleased to help the Public Sector Commission and the residents of Western Australia develop innovative solutions in the face of this crisis,” said Nick Thomas, EVP Global Public Sector for Medallia. “Medallia’s technology is designed to foster collaboration between government and citizens, resulting in increased trust and accelerated solutions to the most important challenges society faces.”

Recommended AI News: Can AI Serve The World In A Time Of Crisis Like The COVID-19 Pandemic