Metromile Announces Strategic Enterprise Partnership To License Connected Intelligence Platform

By AIT News Desk On Aug 8, 2018

The Proprietary Platform Improves the Customer Journey and Lowers Operating Costs for Insurers

Metromile, the leader in pay-per-mile car insurance in the U.S., today announced that Tokio Marine Holdings, Inc., the largest P&C insurance group in Japan, has become the first insurance carrier to license Metromile’s Connected Intelligence Platform. The first-of-its-kind artificial intelligence (AI) platform was designed to provide real-time insights into a customer’s lifetime value and improve the claims journey through the collection and integration of targeted data throughout the customer lifecycle. The result is greater efficiency and a more premium customer experience. The platform includes two core products, Customer Intelligence and Claims Intelligence that will be rolled out over the coming months.

“We are excited to expand the Connected Intelligence Platform’s reach beyond Metromile policyholders,” said Dan Preston, CEO of Metromile. “The platform will significantly increase Tokio Marine’s ability to understand customer behaviors and respond to their needs while improving the claims experience through machine learning and automation.”

As the first carrier to license Metromile’s Connected Intelligence Platform, Tokio Marine Holdings will be able to provide a frictionless customer experience at the industry’s lowest operating cost through data and automation.

“Metromile has built the most advanced claims automation process assisted by AI and machine learning, and we look forward to enabling our customers to experience a faster, no hassle claim filing with this technology,” said Makoto Okada, Group Chief Digital Officer of Tokio Marine Holdings.