With its AI and Cloud Capabilities, Verint Ranked Global Market Leader in Workforce Management by Pelorus Associates

Verint Systems Inc., The Customer Engagement Company, announced Pelorus Associates 2020 World Workforce Management Systems Market Report ranks Verint as the overall leader in global workforce management (WFM) market share based on aggregate sales volume for 2019.

“Verint again emerged as the global leader in WFM sales,” said Dick Bucci, principal, Pelorus Associates. “The company has ranked number one during the past several years and clearly knows how to effectively market WFM software across the board to international and SMB markets.”

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Verint’s innovative Workforce Management solution leverages artificial intelligence-infused automation and new mobile tools to streamline forecasting and scheduling and improve employee engagement, all easily accessible via the Verint Cloud. The latest release offers an incredibly intuitive, modern, user experience that streamlines scheduling with fewer clicks and screens, making common tasks more efficient for workforce managers and simplifying the path to proficiency for new users. It reduces time and effort, taking into account sick and overtime employees, user skills and multilingual capabilities, time zone variations, employment requirements and service level agreements (SLAs).

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“Pelorus’ trend analysis and forecasting indicates that growth of cloud implementations and migrations continues at a significant pace,” says Verint’s Nancy Treaster, SVP and general manager, strategic operations. “We believe the flexibility of our public, private and hybrid cloud options is a key contributor to the market’s progress.”

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