Doxim Announces Omnichannel Loan Origination and Account Opening in Partnership With Mobetize

By AIT News Desk On Sep 4, 2020

Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, announced the upcoming availability of its Self-Service Account and Loan Origination modules, which further extend the capabilities of Doxim’s Digital Origination product. Doxim Digital Origination is a complete all-in-one solution for self-service paperless, secure account opening and loan origination across all channels, 24/7.

“These modules will improve the customer experience by allowing new or existing clients to add new products and services from wherever they want, whenever they want. Our goal is to enable streamlined, low-friction, digital-first journeys for all products and services,” said Doxim Vice President of Product Management Sean Kennelly. “In partnership with Mobetize, our robust solutions will open deposit products and less complex l**** in less than 5 minutes, and we’ll shortly roll out self-service features for originating more complex credit requests such as mortgages and business products. This unique, differentiated solution will create a competitive advantage for our client banks and credit unions.”

Behind the scenes, Doxim Digital Origination will also improve security with risk mitigation strategies including social biometrics, and will ensure that there are standardized processes throughout the organization regardless of channel. Plus, the solution will offer a single, centralized repository for all origination data.

“As the financial industry moves to a digital, branchless model, Doxim’s innovative technology solutions are helping our clients stay ahead of the curve,” said Doxim President and CEO Michael Rogalski. “Doxim Digital Origination brings together all the features a modern bank or credit union needs to open accounts and originate l****, from real-time identity verification to simple account funding and robust e-signature support. We’ve built this solution with the end customer in mind, re-imagining every facet of the process to offer the best first impression possible.”

To bring Doxim Self-Service Account and Loan Origination to market, Doxim has partnered with Mobetize, drawing on their expertise and impressive track record in developing solutions for the Canadian financial services industry.

“Your account opening and loan origination processes set the stage for the growth of your customer relationship, so they really need to offer that ‘wow factor’,” said Mobetize CEO Ajay Hans. “That’s why we’ve partnered with Doxim to roll out a truly robust and customer-centric digital origination product that offers frictionless end-to-end onboarding for self-serve, hybrid, and in-branch channels. Doxim Digital Origination will help financial service institutions increase successful application rates and customer to product ratios, while building strong customer relationships that stand the test of time.”

Key Features Include:

Shopping cart functionality to add multiple products in a single session
Omni-channel and cross-channel support, so customers can start in one channel and finish in another
Real-time identity verification
Robust integrations to multiple core banking systems
Social biometrics and AI-based risk analysis
Self-serve account funding
Recover and resume functionality, so customers can return to an unfinished application
CRM integration to re-engage abandoned applications automatically

Financial institutions seeking innovative ways to drive increased conversions and lower abandonment rates are urged to contact Doxim today to learn more about Doxim Digital Origination.