Monet Software Announces Workforce Management for Amazon Connect – a Cloud Scheduling and Forecasting Solution for Contact Centers Using Amazon Connect

By AIT News Desk On Aug 27, 2018

Monet Workforce Management integrates seamlessly into Amazon Connect to optimize contact center resources and improve agent and customer experience

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Monet Software, a leading provider of cloud-based Workforce Optimization solutions and a member of the AWS Partner Network, announced today the release of an integrated offering with Amazon Connect.

Amazon Connect is a simple to use, self-service, cloud-based customer contact center service. Amazon Connect contact centers can be set up in minutes, and then easily configured using a self-service graphical interface to design contact flows, manage agents, and track performance metrics.

With this new release from Monet, you can now add a cloud-based Workforce Management solution (WFM) that seamlessly integrates with Amazon Connect and provides accurate forecasting and optimized scheduling as well as real-time adherence, intra-day management, and agent communications.

“Monet WFO is an affordable cloud-based solution that was designed from the ground up to run on multiple AWS availability zones and adhere to best practices from AWS for the highest level of security and availability,” says Shimon Keren, Monet SVP of Products. “This new release adds a seamless WFM integration to Amazon Connect, a disruptive contact center technology from Amazon, and enables companies to host a growing number of key contact center solutions on AWS.”

“Monet has been developing out of the box integrations for many years. We are committed to continuous innovation in our cloud AWS offering to enable businesses to have flexible, scalable, and affordable solutions to elevate their customer experience,” said Chuck Ciarlo, Monet Software CEO. “Monet Software is ready to assist Amazon Connect customers with a unified WFO solution that helps meet service level targets, improves customer experience, reduces cost, and empowers contact center agents.”