EasyVista Positioned in Gartner Magic Quadrant for IT Service Management Tools for Ninth Consecutive Year

EasyVista is proud of its continued commitment to deliver a no-code, low-overhead ITSM tool for organizations amongst various levels of I&O maturity

EasyVista Inc., a global software provider of intelligent service automation solutions for enterprise service management and self-help, announced its inclusion in the 2020 Gartner Magic Quadrant for IT Service Management (ITSM) Tools. EasyVista was positioned as one of 11 companies to be included in the Magic Quadrant research, which profiles vendors in the enterprise ITSM tool market to help I&O leaders align them against their current and future IT roadmaps. This is the ninth consecutive year EasyVista has been recognized.

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“We believe the commitment to innovation to drive our customers’ digital transformation, continued focus on customer success and strong sales execution have been validated by EasyVista’s recognition in the Gartner Magic Quadrant for ITSM Tools this year,” said EasyVista’s Chief Revenue Officer of North America Evan Carlson. “Our vision of service automation that supports the rapidly transforming workplace while ensuring a low total cost of ownership has never been more relevant and necessary. We are proud to be recognized in the report amongst other selected ITSM vendors.”

“EasyVista’s EV Self Help solution, combined with its comprehensive enterprise service management platform, provides the end-to-end customer experience this market demands,” added Carlson. “As organizations have had to further optimize costs and transform service in and outside of IT, we are delighted to have been able to grow revenue and invest in our customers’ future.”

To download a complimentary copy of the full 2020 Gartner Magic Quadrant for ITSM Tools report, visit: 2020 Gartner Magic Quadrant for IT Service Management (ITSM) Tools.

Source: Gartner, “Magic Quadrant for IT Service Management Tools,” Rich Doheny, Keith Andes, Mark Cleary, 6 October 2020. Previous titles included “Magic Quadrant for IT Service Support Management Tools.”

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