Upgraded solution features new mobile app that provides real-time updates and enables conversations between requestors and service providers
InterPro Solutions, which offers the first and only suite of mobile solutions designed exclusively for IBM Maximo, announced a major upgrade to its popular EZMaxRequest (formerly EZRequest) solution. EZMaxRequest 4.0 is the only first and only Work Request Initiation and Tracking App that integrates directly with Maximo, bringing the power of Maximo to community members without the need for Maximo expertise or additional licenses.
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Normally, initiating a work request requires a person to call, submit an online form, or send an email to a service center, where the service center team enters the request information into Maximo. Requests come in from a variety of sources, including community members (such as students on a college campus) and administrative staff. Once the work order is initiated and assigned, there are typically a number of phone calls, voicemails and emails – both inbound and outbound—to provide schedule and progress updates, or gather additional information. It’s very labor intensive for the service center team and frustrating for the requestors.
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EZMaxRequest is an intuitive, easily tailored mobile app that not only enables basic work request initiation – providing a lower cost alternative to calling the service center or sending an email – but also provides a much better experience for both community members and the service team.
“EZMaxRequest is one of InterPro’s most popular offerings because the value is so clear,” said Bill Fahey, InterPro Solutions’, Co-Founder and Chief Executive Officer. “Operations and maintenance teams using Maximo mobile products such as EXMaxMobile already enjoy the efficiencies and transparency of in-the-field work request initiation. With EZMaxRequest, we’ve extended those capabilities to non-Maximo community members so that when they see, or have, an issue, they can quickly take and mark-up a picture, identify the location, add a description with voice-to-text, and receive real-time updates. Our clients have reported significant call center efficiencies, improved data quality, faster response times, and greater first-fix rates. Project paybacks for three clients we worked with were all inside of one year.”
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