Praktice AI’s Digital COVID Vaccine Assistant for Health Systems is Autonomously Navigating Vaccine seekers 24×7

Praktice AI, the AI-powered Digital care navigation company, released the COVID-19 vaccine care navigation tool, to help health systems autonomously navigate vaccine seekers through eligibility checks, appointment booking, and post-vaccination support, 24×7. The solution is deployed at various Community care centers, health systems, and physician groups.

As the health systems are inundated with calls related to vaccine inquiries, in some cases 4 – 5 times the usual call volumes, deploying the COVID digital assistant by Praktice has been freeing up the care teams, by automating 80% of these pathways through AI. Praktice’s vaccine assistant guides patients through the entire pre- and post-vaccination process, from screening to scheduling and proactive follow-ups, to alert patients about eligibility and monitor potential side effects.

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“As managing the current vaccine administration is a once-in-a-century challenge, it’s very essential for health systems to shun the conventional digital solutions and adopt a fully plug-and-play care navigation technology,” said Srinath Akula, co-founder, and chief executive officer, Praktice. “Our technology brings an extreme agility to the patient communication at health systems in responding to the dynamically changing vaccination policies from Federal and state governments and guidelines from the CDC & FDA.”

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The technology is available in 3 modules, with an essential module that can be deployed in a matter of 3 – 4 business days on the digital assets of health systems, as a plug-and-play software subscription. The more advanced modules which include integrations with EHR or CRM systems offer great insights into the demand from various patient groups thereby allowing health systems to plan the whole immunization program effectively.

With a strong natural language processing at its core, Praktice also offers a voice-based solution to autonomously receive and answer inbound calls to the vaccine hotline, and fallback to patient support personnel in case necessary. In the pilot environments, the solution was able to autonomously navigate over 75% of the patients without needing to involve a human in the care navigation.

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