Business Phone Systems Provider Explains Benefits of Business SMS
VoIP Service Provider LineOne says business text messaging provides more opportunities to connect with customers and further sales efforts.
“Text messaging for businesses is almost as important as email these days,” said LineOne’s Vice President of Technology Brandon Connolly. “With email, a customer is often left waiting for responses. With text messaging, a customer or potential client can receive answers quickly without needing to put in much effort.”
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Although text messaging has primarily been used for personal communication, sixty-eight percent of businesses now use texting to communicate with their customers, according to Zipwhip’s 2020 State of Texting Report.
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According to the report, 43 percent of consumers have proactively texted a business, and 1 in 3 consumers has tried to text a business and not received a response; this indicates the business most likely has not text enabled its phone number.
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