RPA Innovator Kryon’s Commitment to Customer Excellence Boosts Net Promoter Score

NPS Score of +71 Reflects Full-Cycle Automation Leader’s Focus on Superior Service

Kryon, the pioneers of full-cycle automation with an innovative approach to robotic process automation (RPA), process discovery and analytics, announced a +3 point gain to their Net Promoter Score (NPS), a metric used to measure customer satisfaction and loyalty. Kryon’s score of +71 is outstanding in the software industry, where a score of +55 is considered high.

Customer satisfaction is a core value of Kryon’s product and service teams. Customer feedback has driven much of the company’s leading-edge technology direction.

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“We pursue a healthy dialogue with our customers to improve future updates and drive new features. Ease-of-use is at the heart of our full-cycle automation solution and reflected in our user interface, which is suitable for expert RPA developers and business users alike. If issues arise, we have a skilled team in place to resolve things quickly and efficiently,” said Ohad Barnoy, Chief Customer Success Officer for Kryon.

While a high score signifies excellent customer retention and repeat business, it also represents a healthy growth trend as promoters influence new business through word-of-mouth referrals.

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Kryon’s service team received high praise from respondents in the feedback section with a rating of 4.7 out of 5.

• “I work with many other large software companies and the best part of working with Kryon has been their customer support, in fact one of the best I have dealt with.”
• “Support has been excellent. It feels like a real partnership, and one team working to achieve the same goals.”
• “The given support, can-do approach, and thinking along with our needs and goals has been terrific! Wow factor is already here!”

For enterprise companies researching RPA solutions, a high Net Promoter Score offers assurance that a provider has a positive reputation with its existing customer base and will be responsive when needed.

NPS is a key indicator of how willing a customer is to recommend and promote a company and its products. The scale runs from -100 to +100, with most software companies falling into the benchmark +30 to +40 range. When narrowing the industry to enterprise RPA vendors, Kryon has achieved the highest rating in service and satisfaction, toppling even larger market leaders.

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