Clearlake Capital and TA Associates-Backed Ivanti Closes Acquisition of Cherwell to Deliver Personalized Employee Experiences in the Everywhere Workplace

The combination will further unlock the potential of the Ivanti Neurons hyperautomation platform to provide end-to-end service from IT to lines-of-business and from every endpoint to the IoT edge, resulting in personalized, contextual employee experiences and outcomes

Ivanti, Inc., the automation platform that makes every IT connection smarter and more secure, backed by Clearlake Capital Group, L.P. and TA Associates, announced it has closed the acquisition of Cherwell Software, a global leader in enterprise service management solutions. The terms of the transaction were not disclosed.

This business combination cements Ivanti’s position as the only enterprise service management vendor to offer end-to-end service and asset management from IT to lines of business and from every endpoint to the IoT edge. It also accelerates Ivanti’s innovation at the intersection of unified endpoint management, zero trust security, and enterprise service management.

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“We are excited to welcome the Cherwell team into the Ivanti family,” said Jim Schaper, Ivanti Chairman and CEO. “Together, we will build a deeper and more vertically oriented enterprise service management solution that delivers excellent experiences for every employee wherever they work, while enabling IT teams to improve operational speed, cost, and accuracy of service. We look forward to integrating the best functionalities of our complimentary technologies, expanding the reach of our Ivanti Neurons platform, and enabling customers to further maximize their business outcomes.”

“I firmly believe the combination of Ivanti and Cherwell will be greater than the sum of its parts,” said Chris Chagnon, ITSM Architect in Higher Education. “With this acquisition, all customers will benefit from a more powerful and flexible platform that will deliver even better user experiences and business outcomes. As a long-time Cherwell customer, I’m most excited about the integration of Cherwell Service Management (CSM) with Ivanti Neurons, and accelerated product innovation to come.”

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Ivanti is committed to maintaining and investing in both Cherwell and Ivanti service management solutions while working to converge the best aspects of each. For example, Ivanti plans to integrate Cherwell’s market-leading no-code and low-code applications. The Ivanti Neurons platform will connect the best-of-both enterprise service management portfolio with the company’s unified endpoint management and zero trust security solutions, providing a single pane of glass for enterprises to proactively, predictably and autonomously self-heal and self-secure devices, and self-service end users.

“This transaction will strengthen Ivanti’s capabilities beyond the core of ITSM and into other lines of business, in addition to enhancing its low/no-code offerings,” said Adam Holtby, Principal Analyst at Omdia. “Extending service management practices and principles beyond just the IT department has become a key digital transformation enabler, supporting organizations in delivering the best support and employee experiences possible. The combined capabilities will enable Ivanti customers to automate and improve end-to-end service delivery across all endpoints, from cloud to the IoT edge. This is critical as employees today expect a personal and immediate resolution for issues impacting their ability to remain productive, regardless of where they are working from or what devices they are using.”

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