Text Request, a business texting platform, announced new integrations with six customer relationship management (CRM) platforms — HubSpot, Mindbody, FranConnect, Pipedrive, SugarCRM, and Clio — as well as with email marketing service Constant Contact. These updates to the SaaS tool were built to meet growing customer demand for seamless communication between the texting platform and popular CRM and marketing tools.
“As our customers experience high success rates with Text Request, they want to make it an integral part of their overarching customer experience plans,” said Brian Elrod, CEO of Text Request. “Text Request has been helping businesses survive and thrive through the pandemic, and these integrations make our platform even more powerful.”
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Integration Specifics
The new integrations with HubSpot (a sales and marketing CRM platform), Pipedrive (a sales-focused CRM), and FranConnect (a CRM system for franchises) will enable Text Request customers who use these systems to view texting history — both inbound and outbound — directly from a customer or prospect’s listing inside their existing CRM. They will also be able to text directly from their CRM accounts using Text Request’s Chrome browser extension.
Details for the remaining four integrations are provided below.
- Mindbody is a CRM tool for gyms and other member-based businesses. With the Text Request integration, Mindbody customers can automatically send class reminders to individuals via text message. Fitness centers with multiple locations will enjoy the ability to manage each location separately and differentiate between locations.
- SugarCRM users will gain text history synchronization, as well as enjoy a new Text Request “dashlett” that will make monitoring text history even more convenient.
- Constant Contact users will be able to import all data for contacts with phone numbers into Text Request daily. This means that if a new user signs up for a Constant Contact user’s email list, he or she will be automatically imported into Text Request for future text campaigns. Groups in Constant Contact will be mirrored in Text Request.
- Clio is a CRM for legal practices. Through the new integration, Clio users will be able to send b****** notifications, along with PDFs of invoices, send appointment/court date reminders, and view text message history between user and client from their Clio dashboard.
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“As a company founded on the idea of improving the customer experience, we have made listening to our own customers’ feedback a top priority,” Elrod said. “We have more integrations and features in store for 2021, and look forward to sharing those details as they emerge.”
Integrations are a result of Text Request’s continued growth and market demand for best-in-class business texting solutions. In 2020, Text Request experienced nearly 400% growth, outpacing projections and breaking the $6 million revenue milestone.
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