FirstLight Enhances its Unified Communications Suite with Cloud-Based Webex Calling

FirstLight, a leading provider of fiber-optic data, Internet, data center, cloud, Unified Communications and managed services to enterprises and carriers throughout the Northeast and mid-Atlantic, announced the addition of Cisco-based Webex Calling to its extensive portfolio of Unified Communications services.

FirstLight’s Webex Calling solution provides an optimal approach to centralizing the way in which a business communicates. A cloud-based offering, Webex Calling offers an integrated user experience for calling, messaging, and meetings, as well as a complete set of PBX business features that can be leveraged via desk phone, PC, or mobile device. The benefits of Webex Calling are fully realized when delivered over FirstLight’s low latency, high availability fiber optic network. FirstLight’s cloud-connected voice service integrated with Webex Calling boasts benefits like local and long-distance calling, secure and reliable enterprise-grade communications, and guaranteed quality of service.

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“With the concept of ‘the office’ in a constant state of evolution, we realize that businesses need a flexible approach to communicating,” said Patrick Coughlin, Chief Development Officer for FirstLight. “FirstLight’s Webex Calling solution is a great example of how technology can meet the needs of organizations of all office compositions: on-site, hybrid, and remote. We take pride in our Cisco Premier Partner status and know that our value lies in FirstLight’s state of the art fiber optic network paired with our deep bench of Cisco experts, who can provide ongoing service and support to optimize Webex Calling for an organization’s unique needs.”

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“Over the last year, we’ve seen the communications needs of our customers undergo a rapid transformation,” said Maura Mahoney, Chief Marketing Officer at FirstLight. “Offering solutions like Webex Calling allows FirstLight to provide our customers with the connectivity they know and trust, but also the nimble solutions they require to stay connected, regardless of where they’re working from.”

As a Cisco Premier Partner, Gold Provider and with a specialization in Advanced Collaboration Architecture, FirstLight has a team of experts ready to assist with Webex Calling solutions. Paired with Webex Calling, FirstLight offers Network Assurance, which includes comprehensive Webex training services to ensure high end user adoption and maximize ROI. FirstLight also offers engineering support to assist with the deployment of Webex Calling, as well as ongoing solution support via a dedicated Managed Response Team.

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