Adventist Health Taps GetWellNetwork as Innovation Partner to Reimagine the Consumer Experience in Digital Healthcare

By AIT News Desk On Jul 27, 2021

GetWellNetwork’s industry-leading technology will underpin Adventist Health’s digital-first transformation

Adventist Health, a faith-based, nonprofit integrated health system serving more than 80 communities on the West Coast and Hawaii, and GetWellNetwork, a global leader in patient engagement, announced a strategic enterprise partnership to create a next-generation consumer engagement experience to power digital care, digital health, and community wellness.

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Adventist Health has embarked on a bold plan to transform health and well-being for everyone it serves. Its 2030 vision, aimed to address new and evolving healthcare needs of consumers, focuses on shifting to personalized, relationship-based, life-long care and well-being with an emphasis on creating access through digital-first philosophy. Through this approach, Adventist Health will develop a deep understanding of consumer expectations, improving its ability to provide expanded access to convenient, highly reliable and affordable care services and health solutions. The key pillars for this vision are care delivery optimization, health transformation, and individual and community well-being with a deliberate transition from a fee-for-service model to value-based care.

Adventist Health will leverage GetWellNetwork’s comprehensive suite of consumer-centric digital engagement tools to support consumers, seamlessly guiding them across all health system services including primary care, virtual, outpatient and inpatient settings. GetWellNetwork will help coordinate a smooth consumer experience across multiple channels including artificial intelligence-enabled texting, live customer navigation, comprehensive digital care plans, and a fully integrated and mobile inpatient experience. The strategic aim of the multi-year partnership is to ensure customers feel known and valued whenever they engage with the Adventist Health brand, driving patient outcomes, retention, and brand loyalty.

“We’re deeply committed to the 2030 plan — I’m confident it will reshape the future of healthcare,” said Jason Wells, chief strategy, consumer and innovation officer at Adventist Health. “We are excited to partner with GetWellNetwork to lead our consumer digital efforts. Its innovative offerings will allow us to be daily partners with consumers in their health and engage with them throughout their lives. GetWellNetwork’s focus on people, process, and technology, not technology alone, sets it apart and made it clear that GetWellNetwork was the right partner for us.”

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Adventist Health will take advantage of GetWellNetwork’s full suite of products, including Docent Health, GetWell Loop, and GetWell Inpatient deployed across rural and urban locations to ensure consistent experiences across all the communities Adventist Health serves. Adventist Health and GetWellNetwork will also jointly develop GetWell Anywhere mobile application to improve digital coordination of the customer experience. This scalable, personalized, and consumer-centric technology will also ensure expanded access to services, ultimately improving health equity across vulnerable and Medicaid populations.

The transformational goals set forth in Adventist Health’s 2030 plan include:

Reaching more than 10 million individuals annually with care and health initiatives within the communities it serves
Reducing healthcare costs by 30% and accelerating the closure of all care gaps in the populations that Adventist Health serves
Elevating digital interactions to at least 50% of all consumer engagements, supported by exceptional human touch

“The Adventist Health team has the vision, passion, and ingenuity to achieve the big, bold goals set forth in its 2030 plan,” said Michael O’Neil, founder and CEO of GetWellNetwork. “We are proud that GetWellNetwork will play a part in bringing its vision to life. This work will impact millions of individuals and families across the country and establish a new standard for consumer-centered care. Strategic projects and partnerships like this are the cornerstone of our strategy in our next phase of growth and impact.”