ACI Worldwide Outperforms Industry Peers in Latest eCommerce Fraud Prevention KPIs

ACI Worldwide, a leading global provider of real-time payments and digital payment software solutions, announced that its ACI Secure eCommerce solution has outperformed the latest global eCommerce fraud prevention industry benchmarks published by the Merchant Risk Council (MRC), an international member-based organization promoting eCommerce fraud knowledge. ACI eCommerce has outranked all key fraud prevention KPIs, including acceptance and deny rates, as well as challenges and chargebacks.

According to the research, ACI eCommerce acceptance rates across all industry sectors average 98 percent, compared to the global industry benchmark average of 74.4 percent, while ACI denial rates average 0 – 0.2 percent compared to the industry benchmark average of 5.5 percent, as published in the MRC’s latest 2021 Global Fraud Survey. Overall, industry-wide performance KPIs have fallen compared to 2019, ACI’s performance scores have improved over the same period.

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The MRC report surveys more than 650 merchants globally and examines the business impact of fraud, the range of fraud attacks merchants are experiencing. The report also captures fraud prevention strategies to understand how merchants address payment fraud at both a strategic and tactical level.

“We are proud that our multi-layered approach to fraud prevention—including machine learning, predictive and behavioral analytics, customer profiling techniques, unlimited rules, and the sharing of intelligence—is outperforming global industry KPIs,” said Debbie Guerra, head of merchant solutions, ACI Worldwide. “The rise of eCommerce over the last 18 months has created a radically new fraud environment. Fraudsters have been actively exploiting loopholes in an environment characterized by new customer buying journeys and payment habits, in which old ways of detecting and preventing fraud no longer work.”

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