CCC Intelligent Solutions Launches Industry First: Touchless Auto Estimates With Line Level Detail

CCC Intelligent Solutions Inc., a leading SaaS platform for the P&C insurance economy, announces it has made touchless estimating a reality. The AI-powered CCC Estimate-STP uses advanced AI and insurer-driven rules to automatically initiate and populate detailed and actionable estimates in seconds. In market with four national insurers, including USAA, CCC Estimate – STP offers touchless line level estimates from photos and is part of CCC’s broader offering that is digitizing the auto claims experience.

“CCC Estimate – STP utilizes AI at levels not previously seen in the industry and delivers the first ever touchless estimating experience,” said Barrett Callaghan, Executive Vice President, Markets and Customer Success for CCC. “CCC is excited to deliver innovations that simultaneously reset expectations for insurers and policyholders, removing friction, increasing transparency and delighting policyholders by accelerating the claims experience. What many thought was impossible or years away is now live in market with CCC-powered estimates being completed in seconds versus days.”

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CCC Estimate – STP uses a powerful combination of technologies, data, and partner connections to digitally generate comprehensive estimates for qualified repairable claims. The outcome is actionable estimates with line-level detail, including parts, labor operations and hours, and taxes. CCC Estimate – STP is configurable by insurer, including claim eligibility thresholds and desired policyholder communication experiences.

In market now, insurance customers live on CCC Estimate – STP have marked an important step on their digital transformation journey.

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“Our members are at the center of everything we do, which today means delivering digital-first experiences whenever we can,” said Sean Burgess, USAA Chief Claims Officer. “We are excited to be first to include the touchless estimating capabilities available through CCC Estimate – STP in our claims process, automating steps that free our team to focus on the personal, compassionate aspects of the experience.”

“Touchless claims have long been the industry’s vision. CCC is delivering the future today,” said Dr. Seth Rachlin, Executive Vice President and Global Insurance Industry Leader at Capgemini. “Advancements like these create the underpinnings of a frictionless enterprise capable of better business outcomes and long-term policyholder value. This is an important milestone in the industry’s transformation.”

Today, CCC’s network of 30,000 customers use its solutions to digitize operations, improve performance, and deliver seamless experiences to their policyholders across millions of claims annually. Insurer adoption of CCC’s advanced AI using deep-learning, an important element of CCC Estimate – STP, increased 50 percent year over year in 2020, and through 2020, more than 5 million unique claims had been processed using a CCC deep-learning AI solution. Today, more than 90 insurers are actively applying CCC’s advanced AI to their claims process to improve policyholder experiences. CCC Estimate – STP builds on CCC’s track record of success and integrates seamlessly into the claim workflow of existing CCC clients.

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