CallMiner Achieves HITRUST CSF Certification To Manage Risk, Improve Security Posture, And Meet Compliance Requirements

HITRUST CSF Certification validates CallMiner is committed to meeting key regulations and protecting sensitive information

CallMiner, the leading provider of conversation analytics to drive business improvement, announced that its HITRUST boundary has earned Certified status for information security by HITRUST. HITRUST CSF Certified status demonstrates that CallMiner’s HITRUST boundary has met key regulations and industry-defined requirements and is appropriately managing risk.

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CallMiner is leveraged by global organizations, across a range of industries, to uncover insights from customer interactions and drive transformational growth and improvement. In particular, for many healthcare organizations, these conversations happen with patients in the contact center – handling sensitive information related to appointments, prescriptions, b******, and more. Achieving the HITRUST CSF is validation that CallMiner is committed to delivering the technology and security that its customers require.

“While the conversations that organizations have with their customers contain the insights to drive business improvement, they are also highly sensitive. For this reason, CallMiner is constantly striving to deliver the highest level of data security and protection possible,” said Paul Bernard, president and CEO, CallMiner. “The HITRUST certification demonstrates our commitment to meeting complex compliance and privacy requirements, as well as delivering the most comprehensive conversation analytics platform.”

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This achievement places CallMiner in an elite group of organizations worldwide that have earned this certification. By including federal and state regulations, standards, and frameworks, and incorporating a risk-based approach, the HITRUST CSF helps organizations address these challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.

“In ever-changing threat landscape, HITRUST is continually innovating to find new and creative approaches to address challenges,” said Jeremy Huval, Chief Innovation Officer, HITRUST. “CallMiner’s HITRUST CSF Certification is evidence that they are at the forefront of industry best practices for information risk management and compliance.”

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