Firm also announces new Client Success Team to enhance client experience
DATAMARK, the public safety geographic information systems (GIS) team of Michael Baker International, announced the appointment of Chris Friel, GISP, to Director of Client Success. In his new role, Mr. Friel will oversee a team of industry leaders and trusted experts to develop strategies that lead to positive outcomes for both clients and internal DATAMARK team members. He will focus on delivering an impeccable client experience that lasts throughout the customer journey. The firm also announced the creation of its Client Success Team, composed of Client Success Advocates whose mission is to assist DATAMARK customers in achieving their goals as they relate to public safety GIS.
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“As Director of Client Success, Chris will leverage nearly three decades of experience working in the GIS and public safety industries to create an enhanced experience for our DATAMARK customers,” said Jason Bivens, Vice President at DATAMARK. “I am confident that under his leadership, the DATAMARK Client Success Team will provide our customers with the best experience from sale to contract delivery and beyond. This new and growing team will manage client relations and provide our internal team with insights based on their input and feedback, allowing us to make improvements to our products and workflows, while addressing customer needs.”
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Mr. Friel joined DATAMARK in 2019 and has previously served as a Business Development Manager and Director of Strategic Accounts, assisting the firm in capturing numerous strategic projects across the U.S. He also served as Business Development Manager at Avineon, Inc., Senior Account Executive – State and Local Government at Esri, Program Manager – GIS Integration Services at Quantum Spatial, Vice President at GIS Solutions, Inc. and Program Leader – Information Science and Management at Fish and Wildlife Research Institute.
Mr. Friel holds a Bachelor of Science degree in Geography/GIS from Northern Michigan University and a Master of Science degree in GIS and Cartography from Western Illinois University.
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