Wipro Limited, a leading global information technology, consulting and business process services company, announced that it has been assessed at Level 5 in CMMI for Development V2.0.
The appraisal identified salient strengths such as leadership commitment to quality and delivery excellence through various initiatives and adoption of multiple models, frameworks, and standards. In addition, the appraisal highlighted well established process ecosystems with deep measurement analytics employing statistical and quantitative models to stabilize, predict and multiply the capabilities to deliver value to its clients. The consistent emphasis on innovation which led Wipro to ingrain creativity as part of its organizational culture has been highlighted as well.
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KK Raman, Partner, Business Excellence and Learning Services, KPMG in India, said “Wipro has been leveraging the CMMI model for a long time and has consistently identified improvement opportunities through internal and external evaluations & appraisals.”
Sanjeev Singh, Chief Operations Officer, Wipro Limited, said, “This appraisal affirms Wipro’s commitment to deliver high-quality solutions, predictable delivery, superlative customer experience and a strong alignment of our processes with customer needs and business objectives. The CMMI journey helps us deliver high customer satisfaction and secures our market-leading position in quality.”
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Dr. Hariprasad Reddy, Chief Quality Officer, Wipro Limited, said, “Flawless execution and predictable delivery are key aspects for customer delight. Various methodologies and frameworks coupled with CMMI are helping us to bring the culture of process optimization for delivering superior quality product and service to our customers.”
An appraisal at CMMI Maturity Level 5 indicates that an organization is performing at an “optimizing” level. An organization operating at this level continually improve their processes based on a quantitative understanding of its business objectives and performance and uses a quantitative approach to understand the variation inherent in the process and the causes of process outcomes to drive business performance. This appraisal validates Wipro’s process capabilities and demonstrates the company’s commitment to continuous improvement and robust governance for performance excellence.
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