Artificial Intelligence | News | Insights | AiThority
[bsfp-cryptocurrency style=”widget-18″ align=”marquee” columns=”6″ coins=”selected” coins-count=”6″ coins-selected=”BTC,ETH,XRP,LTC,EOS,ADA,XLM,NEO,LTC,EOS,XEM,DASH,USDT,BNB,QTUM,XVG,ONT,ZEC,STEEM” currency=”USD” title=”Cryptocurrency Widget” show_title=”0″ icon=”” scheme=”light” bs-show-desktop=”1″ bs-show-tablet=”1″ bs-show-phone=”1″ custom-css-class=”” custom-id=”” css=”.vc_custom_1523079266073{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]

NIIT Technologies Introduces Cognitive Service Desk Audit, a New Cloud-Based Solution

The Solution, Based on Microsoft Azure, Uses AI to Enhance Productivity and Quality

NIIT Technologies Limited, a leading global IT solutions organization, announces the launch of a new cloud-based solution, Cognitive Service Desk Audit, built on Microsoft Azure platform. The solution will play a major role in enhancing the productivity of enterprises by increasing operational efficiency, reducing audit efforts and improving quality and vigilance.

Cognitive Service Desk Audit uses AI (Artificial Intelligence) to define the tonality of the end user through text mining & analytics. The software also audits the staff’s voice and accent quality, resolution accuracy, and process adherence audit to provide quality output. Additionally, to minimize errors in understanding the end user party during the conversation, the solution also provides real time on-screen speech transcription of the online phone conversation.

Read More: NASA TV Coverage Set for April 17 Cygnus Launch to International Space Station

Benefits of Cognitive Service Desk Audit

  • Enhancing Productivity and Reduced Human Intervention
  • Minimize Errors – The software will provide accent neutralization to reduce human errors
  • Improved Quality of Work – the software provides access to a dashboard with insights from the call records and scores
  • Feedback Mechanism based on AI – The solution will audit 100 % calls using AI, to provide feedback and analysis and provide automated reports on timely basis
Related Posts
1 of 40,331

Vamsi Rupakula, Global Head – IMS & Cloud at NIIT Technologies, stated, “We are dedicated towards boosting the client business by engaging at the intersect of deep domain expertise and emerging technologies. Our teams have designed the Cognitive Service Desk Audit on the Microsoft Azure platform to increase the productivity of the end user in the enterprise. The solution helps to minimize human errors, enhances quality, improves productivity, and delivers real-world business impact.”

Read More: ALTR Achieves Highest Industry Rating for Payment Data Security with PCI Certification

Rajiv Sodhi, General Manager partner Ecosystem at Microsoft  stated, “Microsoft AI based cognitive services are easy to integrate, and enable applications, websites and bots to see, hear, speak, understand and interpret user needs through natural methods of communication. Our collaboration with NIIT Technologies will enable businesses to add new capabilities to their audit process, and enhance customer engagement, using Microsoft’s AI platform and the trusted Microsoft Azure cloud.”

NIIT Technologies has taken the lead in implementing the solution and deployed it internally to further develop it from experience and make it better to benefit the clients.

NIIT Technologies has been a Microsoft Partner for nearly two decades. The two have jointly enabled large enterprises transform in a rapidly changing IT landscape. The Cognitive Service Desk Audit is another offering that has leveraged the Microsoft platform to aid the clients to seamlessly move their business applications to the cloud while managing and operating at scale.

Read More: Melbourne-Based Immersive Tech Studio Create AR Social Experience to Complement Netflix’s New Series

95 Comments
  1. Copper scrap innovation says

    Copper scrap industry regulations Copper scrap inspection Scrap metal refabrication
    Copper cable recycling equipment, Metal waste recovery, Copper tubing recycling

  2. Realiza una compra de medicamentos InvaGen Waregem
    médicaments disponible Maroc

  3. farmaci disponibile senza prescrizione ad Amsterdam Helvepharm Brussel Realiza una compra en línea de medicamentos
    sin receta

  4. Wo kann ich Medikamente in Österreich kaufen sandoz Ciudad Victoria prezzo farmaci con prescrizione Italia

  5. Où commander médicaments en ligne en toute confiance Genericon Luzern médicaments disponible
    en vente libre

  6. medicijnen kopen zonder recept Almus Fribourg médicaments sans ordonnance en Espagne

  7. medicijnen kopen en thuisbezorgen in Nederland Inopha Zoutleeuw Preis von Medikamente in einer Apotheke in Deutschland

  8. ім’я арія ласкаво, ім’я арія відгуки
    молитви для відкриття грошового каналу
    молитва щоб прийшов собака скільки років до юпітера

  9. көкпар ережесі, көкпар ойынының денсаулыққа пайдасы epiroc youtube, epiroc dealer
    тараз – алматы самолет скат, тараз – алматы
    самолет цена көз зинасы, ұятсыз видео
    көрген күнә ма

  10. It’s hard to come by experienced people for this topic, however, you seem
    like you know what you’re talking about! Thanks

  11. I blog often and I genuinely thank you for your information.
    This article has really peaked my interest. I’m going to bookmark your website and keep checking for new
    information about once a week. I opted in for your
    Feed too.

  12. Its like you learn my thoughts! You appear to know a lot about this, such as you wrote the e-book in it or something.

    I believe that you simply can do with a few percent to power the message home a bit, however instead of that,
    that is fantastic blog. A great read. I’ll certainly be back.

  13. жастар біздің болашағымыз
    эссе, ел тірегі білімді жастар
    эссе анана ауыр соз айтпа, бала бақшадағы гүлің мақал юнлэ мен
    токугава билігі батыс, юнлэ мен токугава эссе профилактика заболеваний – это, третичная профилактика включает

  14. туған жерім эссе, менің туған жерім эссе жазу расстояние от аральска до
    шымкента, аральск актобе расстояние цена
    сахара в смоле алматы, сахар 5
    кг цена алматы жеке тұлға түсінігі, жеке адам және тұлға

  15. дизайнер одежды работа алматы, ищу дизайнера одежды үстел теннисі үстелінің өлшемдері
    қандай, қазақстандағы үстел теннисі абайдың жүрек туралы қара сөзі,
    абайдың 18 қара сөзі материально
    ответственное лицо при инвентаризации, правила проведения инвентаризации в тоо рк

  16. qiwi kz идентификация, идентификация qiwi
    для иностранцев хемотропизм
    деген не, гидротропизм деген не Almaty kazakhstan mountain range, kazakhstan mountains экологиялық факторлардың тірі ағзаларға әсері

  17. үй құстары атаулары, үй құстары ашық сабақ балабақшада хромосомалардың құрылысы мен саны өзгергенде, хромосоманың құрылысы презентация тиімді тәсілмен есептеу 2 сынып, тиімді тәсілмен есептеңіз 7 сынып
    жұлдызды аспанның құпиясы

  18. бөкенбай батыр руы, бөкенбай батырдың ерлігі мен жетістігі кездесетін роман авторы мысалы, мысалы деген
    не спортсмены казахстана на казахском, олимпийские чемпионы казахстана золото жүргізушісі жоқ автокөлік кім ойлап тапты, жүргізушісі жоқ автокөлік уикипедия

  19. қырғызәлі руы, қаракесек қырғыз айғаным ханым мінездеме, айғаным ханым ұлпан
    ак жол газета тараз тұңғыш президент өмір баяны, нұрсұлтан назарбаев отбасы
    туралы малимет

  20. халық саны аз 10 мемлекет, әлем бойынша халық саны
    2024 абай жолы қайтқанда тақырыбы мен идеясы, абай жолы қайтқанда жоспар
    группы ватсап кокшетау, ссылки на группы ватсап казахстан журналист вакансии астана,
    требуется журналист казахского языка

  21. Michaelwaree says

    buy paxlovid online: paxlovid cost without insurance – paxlovid price

  22. Scottagori says

    buy rybelsus https://rybelsus.tech/# rybelsus generic
    order Rybelsus

  23. Davidspouh says

    http://1winrussia.online/# 1xbet зеркало
    pin up kz

  24. Russellgep says

    pin-up: pin up – pin up 306

  25. Ernestdum says

    pin up 306: pin up c***** – pin-up

  26. Russellgep says

    pin up: pin up 306 – pin-up

  27. EdwardRab says

    h?zl? c*****: canl? c***** siteleri – c***** siteleri

  28. Russellgep says

    guvenilir c***** siteleri: canl? c***** – canl? c***** siteleri

  29. Ernestdum says

    canl? c*****: slot c***** siteleri – slot c***** siteleri

  30. Davidspouh says

    http://1winrussia.online/# 1хставка
    пинап

  31. Ernestdum says

    dunyan?n en iyi c***** siteleri: canl? c***** siteleri – canl? c***** siteleri

  32. EdwardRab says

    pin up kz: пин ап кз – пин ап

  33. Russellgep says

    1xbet скачать: 1xbet скачать – 1xbet официальный сайт

  34. Davidspouh says

    http://1winrussia.online/# 1xbet официальный сайт
    пинап

  35. Ernestdum says

    pin up kz: пин ап кз – pin up

  36. EdwardRab says

    pin up 306: pin up 306 – pin up

  37. EdwardRab says

    pin up 306: pin up 306 – pin up c*****

  38. JamesDon says

    пин ап вход [url=https://1winci.icu/#]пин ап[/url] пинап зеркало

  39. EdwardRab says

    пинап зеркало: пин ап – пин ап вход

  40. Davidspouh says

    http://1winci.icu/# пинап зеркало
    пинап кз

  41. EdwardRab says

    пинап казино: пин ап кз – pin up kz

  42. қазақстан халық тығыздығы төмен болуының себебі 3 томдық атлас қай жылы шықты, қазақстанның ұлттық атласы қай жылы жасалды қыпшақ хандығының сол қанатының ордасы, қыпшақ
    хандығы билеушісі тригонометриялық теңсіздіктерді
    шешу әдістері, тригонометриялық теңсіздіктерді шешу презентация

  43. EdwardRab says

    пинап: пин ап кз – pin up kz

  44. EdwardRab says

    pin-up: pin up azerbaycan – pinup az

  45. Davidspouh says

    http://1winrussia.online/# 1xbet скачать
    пин ап

  46. Emersoncop says

    ed meds online without doctor prescription [url=http://drugs1st.store/#]how to overcome ed[/url] canadian drug

  47. RobertoUlcef says

    mexico drug stores pharmacies: mexican pharmaceuticals online – buying prescription drugs in mexico online

  48. CharlesUnurn says

    http://mexicanpharm1st.com/# mexican mail order pharmacies

  49. ThomasPedal says

    reputable indian pharmacies: best india pharmacy – best online pharmacy india

  50. ThomasPedal says

    mexican rx online: medicine in mexico pharmacies – buying from online mexican pharmacy

  51. Emersoncop says

    how to help ed [url=https://drugs1st.store/#]best medication for ed[/url] natural remedies for ed

  52. ThomasPedal says

    male ed pills: ed drug comparison – best natural ed treatment

  53. CharlesUnurn says

    http://drugs1st.store/# medication for ed dysfunction

  54. ThomasPedal says

    online shopping pharmacy india: indian pharmacy – india pharmacy mail order

  55. Emersoncop says

    best india pharmacy [url=https://indianpharm1st.com/#]buy medicines online in india[/url] best india pharmacy

  56. medicijnen kopen in Zwitserland korhispana Diksmuide
    médicaments disponible sans ordonnance en France

  57. Harryvat says

    Пин Ап Казино Официальный Сайт [url=http://biznes-fabrika.kz/#]пины[/url] пин ап казино

  58. Jasonwaw says

    pinup az: pin up azerbaycan – pin-up c***** giris

  59. Derekmob says

    http://sweetbonanzatr.pro/# sweetbonanzatr.pro
    pin up win

  60. MichaelWaw says

    http://pinup-az.bid/# pin-up c***** giris

  61. Jasonwaw says

    пин ап казино: pin up zerkalo – pin up zerkalo

  62. JefferyCet says

    pin up c*****: pin up azerbaycan – pin-up

  63. Derekmob says

    http://biznes-fabrika.kz/# Пин Ап Казино Официальный Сайт
    pinup bet and c*****

  64. MichaelWaw says

    https://biznes-fabrika.kz/# пинап казино

  65. Jasonwaw says

    sweetbonanzatr.pro: sweet bonanza – sweet bonanza oyna

  66. Harryvat says

    пинап казино [url=http://pinupzerkalo.fun/#]Официальный Сайт[/url] пинко

  67. JefferyCet says

    Официальный Сайт: pinco – пин ап

  68. Harryvat says

    Пин Ап Казахстан [url=http://biznes-fabrika.kz/#]pin up kz[/url] пинап казино

  69. Jasonwaw says

    пин ап зеркало: пинко – бонусы пин ап

  70. MichaelWaw says

    https://pinupzerkalo.fun/# пин ап зеркало

  71. Harryvat says

    pin up azerbaycan [url=https://pinup-az.bid/#]pinup-az bid[/url] pinup az

  72. Jasonwaw says

    пин ап вход: pinco – пин ап зеркало

  73. подработка уколы капельницы подработка
    в советском районе ростова самая легкая профессия после
    9 класса как заработать в вк без
    вложений

  74. Tommymit says

    buy amoxil online: amoxil online – Compare Prices

  75. RamonTat says
  76. RussellatolA says

    http://semaglutide.ink/# semaglutide online

  77. Williamniste says

    buy gabapentin: buy gabapentin – compare the best prices

  78. Roberthoose says

    involves multisystem: gabapentin pro – same-day delivery

  79. RussellatolA says

    https://amoxil1st.shop/# Compare Prices

  80. RamonTat says
  81. Williamniste says

    same-day delivery: gabapentin b********* – Care provides

  82. Williamniste says

    stromectol: find bets price – stromectol

  83. RussellatolA says

    http://stromectol1st.store/# stromectol delivery usa

  84. Roberthoose says

    involves multisystem: same-day delivery – Neurontin online

  85. JorgeStide says

    indian pharmacy: Indian pharmacy international shipping – india online pharmacy

  86. JorgeStide says

    cheapest online pharmacy india: medicines from India – top 10 pharmacies in india

  87. Brandonder says

    buying prescription drugs in mexico online: mexican drugs – pharmacies in mexico that ship to usa

  88. Devonflobe says

    https://indianpharm24.pro/# indian pharmacy online
    ed medications list

  89. JorgeStide says

    top 10 pharmacies in india: Indian pharmacy to USA – indianpharmacy com

  90. Leroyabath says

    п»їbest mexican online pharmacies [url=http://mexicanpharm24.cheap/#]Mexican pharmacy ship US[/url] pharmacies in mexico that ship to usa

  91. JorgeStide says

    buy prescription drugs from india: Pharmacies in India that ship to USA – best india pharmacy

  92. Leroyabath says

    cheapest online pharmacy india [url=https://indianpharm24.pro/#]Best Indian pharmacy[/url] india online pharmacy

  93. JorgeStide says

    drug medication: cheap pharmacy online – best way to treat ed

  94. Brandonder says

    mexican drugstore online: Mexican pharmacy ship US – mexican mail order pharmacies

  95. Williamcremy says

    treatment with drugs https://indianpharm24.pro/# top 10 pharmacies in india

Leave A Reply

Your email address will not be published.