EXL Named a Leader in Payer Digital Transformation Services in ISG Provider Lens Healthcare Digital Services

 EXL, a leading data analytics and digital operations and solutions company, announced that it has been named a Leader for Payer Digital Transformation Services in the ISG Provider Lens Healthcare Digital Services 2022 report.

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The 2022 report marks the second consecutive time that EXL has earned this Leader designation. ISG also named EXL a Product Challenger for the second consecutive year for Provider Digital Transformation Services and Healthcare Interoperability Services and Solutions.

“Between the lingering effects of the pandemic, the ongoing evolution of value-based care arrangements and the growing mandate to improve engagement, payers need digital strategies that connect the dots between disparate data points and real-world member and provider experiences,” said Anita Mahon, executive vice president and healthcare business head at EXL. “At EXL, our focus is on helping our healthcare payer clients pinpoint the opportunities in their populations – where there may be gaps in care, which authorizations need to be expedited, and how to increase accuracy – and capture those opportunities in streamlined processes and better-informed decisions. We’re honored to have our work recognized and are eager to help our clients navigate this path to data-led performance improvement.”

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ISG Provider Lens™ is a practitioner-led service provider comparison powered by ISG’s advisory experience and data-driven research. ISG’s Research reports provide independent vendor evaluations and enterprise buying behavior segmentation. Provider positioning is based on neutral and independent research, such as quantitative data that includes provider surveys, product testing, and customer interviews.

“As the healthcare industry has recalibrated – from an evolution in patient population mix to the means through which care is delivered – there has been an increasing demand for comprehensive, real-time solutions that can inform organizations on how to allocate resources best,” said Ron Exler, director and principal analyst of the ISG Provider Lens™ Healthcare Digital Services 2022 report. “EXL is among those leading the charge on this effort, as they have continued to innovate and empower payers to make better, faster decisions and deliver superior service at a lower cost.”

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