E-Home Household Services Holdings Limited Upgrade and Promote Virtual Person as a Service (DHaaS) Meta-Universe Customer Service.

E-Home Household Services Holdings Limited  (the “Company” or “eHome”), an integrated home services provider in China, the company has officially launched the virtual person as a service (“DHaaS”) platform, and since it was officially put into operation on April 22, 2022, it has used cutting-edge artificial intelligence technology to sell and provide customer-oriented services. Now the system has been upgraded and the service function has been fully promoted.

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At the beginning of March, 2022, the company announced the DHaaS plan, including the plan to launch a virtual digital customer service staff named “Little E” to provide seamless and 24/7 help to domestic service customers in Metaverse virtual world. This plan also relies on leading artificial intelligence technology, which is developed through the company’s internal research and cooperation with various partners. The video demonstrating the DHaaS platform can be viewed at the following address.

In addition to providing customers with easy navigation and interactive services through the platform of DHaaS, Meta-Universe Customer Service also has the function of supplementing the existing nanny and nursing staff training business of E-Home, creating virtual training courses on professional service terminology, tool preparation and household cleaning skills, as well as safety guidance and related knowledge points. E-Home can now help all employees to develop skills and interact with customer service in a new way by implementing virtual tutoring and training. These capabilities are an important foundation for the company to create a vision to lead the domestic service experience.

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Mr. Wenshan Xie, Chairman and CEO of E-Home, commented:  “Enterprise-level virtual reality solutions may be new things for the domestic service industry, but they have had a significant impact. From providing a highly engaged and personalized customer experience to immersive employee training, virtual sales and coaching training has the potential to subvert industry and personal transformation in the next decade. ”

“Metauniverse technology will help E-Home adhere to its long-standing purpose, that is, to provide our customers with the best service. Through the service of Meta-Universe Virtual Customer Service and its operation for nearly 10 months, it has brought services to the company’s housekeeping business from time to time, customers’ praise and performance growth,” Mr. Xie Wenshan said.

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