MMC Selects RingCentral’s Cloud Communications Solutions to Improve Customer Experience and Streamline Employee Workflows

MMC, a Human Resources Outsourcing company (HRO), announced it has replaced its on-premise legacy communications systems with RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, to drive an improved client experience, streamline employee workflows, and deliver IT cost savings. After migrating 3,000 of its employees to RingCentral MVP (Message Video Phone), MMC realized substantial savings on its business communications costs.

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“What sets us apart from the larger competitors is our white glove service delivery. We care about our customers’ experience and go that extra mile to ensure the highest service delivery possible. This means being accessible to clients when they have questions, concerns, or require assistance”

Known for its expertise in HR outsourcing, payroll, benefits administration, and other business processes, MMC was looking for a cloud solution that could provide greater mobility for its employees and would allow them to more efficiently connect and communicate with clients. By implementing RingCentral MVP, they have enabled employees to increase productivity and efficiency through the use of a cloud-based business phone service, video conferencing, digital fax, and SMS–on any device from virtually any location. As a result, MMC has streamlined employee workflows, increased accessibility to clients, and empowered remote workers.

“What sets us apart from the larger competitors is our white glove service delivery. We care about our customers’ experience and go that extra mile to ensure the highest service delivery possible. This means being accessible to clients when they have questions, concerns, or require assistance,” said Raul Terrazas, manager of information technology at MMC. “With RingCentral, we are now able to seamlessly communicate with clients from virtually anywhere using our office phone, mobile, or PC. Given how many employee workflows we’ve been able to improve across our company, how much visibility we’ve gained into our client communications, and how much money we’ve saved — not to mention how effortless the implementation itself was — my only regret is not migrating MMC to RingCentral sooner.”

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In the company’s next unified communications transformation phase, MMC’s IT team plans to roll out RingCentral MVP to their sales and support teams and optimize those operations with the RingCentral for Salesforce integration. This integration will enable them to consolidate platforms for the company’s agents, reduce the number of vendor relationships for Terrazas’ team to manage, and streamline agent workflows for added speed and efficiency.

“We are thrilled to work with MMC on their cloud transformation—leveraging the strengths of our unified communications platform,” said Carson Hostetter, chief revenue officer at RingCentral. “By shifting to RingCentral, MMC is driving greater operational efficiencies and improvements in both customer and employee experiences.”

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