Canadian Home Services Giant Chooses IFS to Optimize Customer Service and Drive Growth

IFS, the global cloud enterprise software company, announced that Canada-based home and commercial services and energy solutions company, Enercare, has selected IFS Cloud for Service Management, together with the IFS Planning and Scheduling Optimization (PSO) software, to streamline service operations and field productivity.

Opting for IFS Cloud and PSO will enable Enercare to achieve a combination of single platform functionality and field service capabilities to meet all of its use case requirements ‘out of the box.’ It will also allow the company to use the AI-driven predictive analytics embedded in the software to optimize field service resource scheduling and maximize business efficiencies.

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Enercare wanted a new solution to replace its existing software, which was nearing end of life. Thanks to the IFS implementation, project managers and senior field service supervisors at Enercare will have access to dashboards and reports, enhancing their visibility over operations and enabling them to make informed decisions in real-time. In parallel, field technicians will benefit from access to a new mobile app to empower them to receive schedule changes quickly and rapidly report back on the status of jobs.

The implementation will be handled by IFS partner and systems integrator, Gogh Solutions, with the first phase supporting scheduling and dispatch processes for Enercare’s field technicians.

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David Cefai, CIO, Enercare, said: “In engaging with IFS, we were looking for a long-term solution that would enable us to give our customers the best possible customer service. We wanted a modern, ‘cloud first’ solution that could provide us with all that capability from the word go. IFS Cloud was the ideal choice.The service and support we have received from IFS has been excellent too. We have been impressed with the technical capability of the IFS team, their ability to align with our transformation roadmap and the onsite demos and workshops they have delivered.”

Marne Martin, Chief Strategy Officer and President, IFS, said: “We are delighted that Enercare has chosen IFS to help streamline their service operations and support their continued growth. IFS Cloud and PSO provides Enercare with the capacity to differentiate their product offerings not just on the basis of service but through efficiency, driving customer experience and growing their business over time.”

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