HealthTap Launches AI-Powered Patient Interviews Using GPT-4 to Enhance Telemedicine Visits

 HealthTap, a leading virtual healthcare provider delivering quality, affordable primary care across the U.S.,launched a new version of its Dr.A.I. feature, a pre-appointment patient interview experience powered GPT-4. The most advanced ChatGPT system from OpenAI, GPT-4 is an artificial intelligence language model capable of human-like conversation. Dr.A.I.

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Dr.A.I. quickly and accurately gathers a wealth of patient information in a human-like conversational experience, summarizes it, and presents it to the HealthTap doctor in a concise, organized format immediately before the online visit.

“By automating the transactional parts of the patient interview, we free up time for the doctor to build the relationship and have a more substantive conversation about the patient’s health,” said HealthTap founder and CEO Sean Mehra. “HealthTap’s Dr.A.I. is yet another step change in how we deliver more personalized healthcare quickly and efficiently and make it affordable to everyone.”

Dr.A.I.combines the benefits of reviewing basic health information during a doctor visit with the consistency, speed, and accuracy made possible by artificial intelligence language models. Because ChatGPT powers it, Dr.A.I. leverages the entire data trove of Open AI and gets smarter over time.

“The patient information provided to HealthTap doctors by Dr.A.I. lets us be more precise and informed during the doctor visit, said Dr. Geoffrey Rutledge, HealthTap’s chief medical officer. “The world wonders how we got along before telemedicine; soon we’ll wonder what we did before Dr.A.I..”

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HealthTap, along with the medical community at large, is taking great care in navigating the tremendous opportunities and concerns presented by AI and its role in delivering healthcare. For HealthTap, AI will never replace the expertise of human doctors and other medical professionals. Instead, it provides tools to let them spend more quality time with patients person-to-person, accessibly and affordably.

As in other professions, doctors’ trust in and adoption of technology is growing quickly. In a 2023 report published in JAMA the Journal of the American Medical Association, AI-generated responses to patient questions were considered higher quality than physician-generated answers 78.6% of the time.

ChatGPT was developed by artificial intelligence research and deployment company OpenAI and is among the largest and most widely used large language models. ChatGPT captures the nuances and intricacies of human language, which lets it generate appropriate and contextually relevant responses to nearly any input. OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity.

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