UKG Survey 95 Percent Of Indian Employees Believe AI Can Improve Their Quality of Life

90% of Indian employees (41% strongly agree, 49% agree) wish that workplace technology could anticipate their needs just like OTT platforms such as Netflix predicts their watch list based on viewing preferences, according to a recent study conducted by UKG

• The report findings suggest that employees have benefited more (52%) from the usage of AI than companies (49%)
• 95% of Indian employees (45% strongly agree, 50% agree) believe that AI in the workplace can improve their quality of life
• On a global scale, executives at companies using AI today estimate that 70% of their total workforce will use AI to automate or augment some of their job tasks by 2028

Artificial Intelligence (AI) is exerting a significant influence on workplace dynamics reshaping the future of work. A new study by UKG, a leading provider of HR, payroll, and workforce management solutions for all people examines just how closely AI has become entwined in the work lives of employees and employers. Conducted across 09 countries, including India, the study surveyed more than 4,000 employees, to understand their perspectives on the evolving role of AI.

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In India, the study reveals that 72% of employees personally encounter AI powered workplace tools, systems, and processes in their organizations, and use generative AI tools such as Chat GPT (75%), Open AI (47%) and Google Bard (22%) for their jobs and in their personal lives.

Workers and AI: A Welcome Addition to the Employment Mix

With AI seamlessly integrating into various industries, that the vast majority (95%) of employees in India agree that AI in the workplace can improve their quality of life. According to the report, employees have benefited more (52%) from the usage of AI than companies (49%), so far.

96% of employees (51% very, 45% somewhat) in India are optimistic about the evolution of AI in the workplace, perceiving it as a positive enabler that increases their:

–          Efficiency and productivity – 90% (50% significantly, 40% slightly);

–          Quality and accuracy of work – 89% (46% significantly, 43% slightly);

–          Job satisfaction – 88% (40% significantly, 48% slightly); and

–          Overall happiness – 82% (39% significantly, 43% slightly).

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Organizations and AI: Are Employees in the Know?

According to the study, 73% employees in India report that their organizations employ AI in the workplace, but only 47% employees completely and 44% employees somewhat understand how it’s used.

Commenting on this, Sumeet Doshi, Country Manager at UKG India, said “There is a clear appetite for AI in the workplace as long as employees better understand how it’s used and the benefits. Employees in India rise to the top of that sentiment with 88% wanting to be more accepting of AI while expecting their organisation to be more transparent around use of AI. AI can be effectively leveraged to positively improve organizations from recruitment to the day-to-day operations. One of the examples is deploying AI to identify cases of bias at work like sweetheart scheduling, which otherwise could have gone undetected. There are many more use cases around establishing pro-active controls for compliance, facilitate a flexible work-time arrangement that balances productivity with meeting employee expectations etc. All this is not just good for business but also leads to happier outcomes for all.”

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