ChatGPT Benefits: 1 in 4 Information Workers Use AI Tools Every Week at the Workplace
According to a survey, 57% of US workers have tried ChatGPT since its launch in 2022. With searches relating to AI in the workplace reportedly increasing by 350% over the past year*, it appears that the use of these advanced tech tools is becoming increasingly common in the workplace. A recent survey of information workers unraveled top ChatGPT benefits at the workplace, and how new challenges impact AI adoption across an organization.
What is the reality of AI in the workplace, and how is it affecting workers in the information industry?
To learn more about AI’s use at the workplace, the experts at AIPRM surveyed 6,000 US workers across 15 industries to determine how AI is most commonly being used in the workplace, as well as the benefits and potential drawbacks deemed by US employees.
ChatGPT benefits: Key findings for the information industry:
-
The study found that one in four (21%) workers within the information industry use AI tools every week
-
One in twenty (5%) use AI to write extended prose in the information sector, according to the study
-
More than two-fifths (41%) see AI use leading to enhanced decision-making
-
37% see data security and privacy issues as a potential drawback
How often do workers in the information industry use generative AI tools**?
|
Frequency |
% of information industry respondents |
|
Daily |
3% |
|
4-6 times a week |
13% |
|
1-3 times a week |
8% |
|
Monthly |
20% |
|
Rarely (Used it a few times or less) |
42% |
|
Never used |
14% |
**such as ChatGPT, Claude, Gemini, and others
The survey found that 24% of workers in the information industry are using AI tools such as ChatGPT more than once per week.
The most common workplace task ChatGPT is used for by the information sector according to the survey was writing extended prose (5%).
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In the survey, three percent in the information industry stated that they use ChatGPT to write emails and letters, compared to five percent on average across all industries.
According to the findings, three percent of information sector respondents also stated that they use ChatGPT for job applications, higher than the 1.8% average across all industries.
Over half (56%) of the information sector respondents stated that they rarely or have never used a generative AI tool.
Benefits information workers associate with AI in the workplace
|
Benefit |
% of information industry respondents |
|
Enhance decision-making |
41% |
|
Reduce the risk of errors |
38% |
|
Increase productivity |
37% |
|
Streamline job processes |
30% |
|
Reduce response time (i.e. for customer queries) |
27% |
|
Improve customer relationships |
24% |
|
Save costs |
23% |
|
Increase sales |
20% |
|
None of the above |
5% |
- More than two-fifths (41%) of respondents in the information industry associated enhanced decision-making as a benefit of AI use in the workplace.
- Whilst 38% of respondents highlighted that reduced risk of errors is one of the benefits of AI use, 37% agreed that increased productivity is also an associated benefit.
- Only five percent of information sector workers surveyed did not agree with any of the listed benefits associated with AI use in the workplace.
Potential drawbacks information workers associate with AI in the workplace
|
Drawback |
Percentage of information industry respondents |
|
Data security and privacy issues |
37% |
|
Technical abilities needed to use AI efficiently |
31% |
|
Bias errors in AI systems |
31% |
|
Technology dependency |
28% |
|
Reduction in the human workforce |
19% |
|
AI-generated misinformation |
15% |
|
Reduce customer relationships |
11% |
|
None of the above |
11% |
|
Reduce visibility of business on search engines |
10% |
The potential drawback that became most apparent was data security and privacy issues, with 37% of the information industry agreeing that this is a concern.
Of the information sector respondents surveyed, almost a third (31%) agreed that the technical abilities needed to use AI efficiently was a potential drawback, and a further 31% also saw bias errors in AI systems as a potential drawback.
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