PanTerra Adds Zendesk to Streams Integration Portfolio
PanTerra Networks, a leading provider of unified cloud services for mid-market enterprises, announced expanded out-of-the-box integration with customer service and engagement platform, Zendesk. Zendesk integration includes seamless click-to-dial from within Zendesk, instant in-coming call matching to existing client records, and support ticket creation on both in-coming and out-going calls from within the Zendesk interface. The application is currently available in the Zendesk Marketplace. With our recent releases of other out-of-the-box cloud CRM integrations and expanded APIs, the Streams connection to and integration with existing IT applications and infrastructures has become even more comprehensive.
Arthur Chang, PanTerra President and CEO, said, “With our recent integrations of Zendesk, ZOHO, and Streams’ customer application builder environment, AppDesigner, we’re addressing our clients’ requests for enterprise integration and connectivity. In addition to Zendesk, our roadmap has several upcoming planned integrations, which will include both out-of-the-box integration as well as expansion of our APIs for custom integration.”
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Streams is Built for the Enterprise
Streams incorporates several key features designed to address Enterprise-level communications, collaboration and content sharing. Streams APIs provides a standards-based highly secure programmatic interface to Streams services and content. Streams’ AppDesigner provides a programmable application design platform to easily create custom communications applications such as a b****** IVR systems. AppDesigner securely connects to existing CRMs and databases. Streams also includes out-of-the-box plug-in integration with popular CRMs such as Zendesk, Salesforce, Oracle, Desk, ZOHO, and Freshdesk, as well as other communications applications such as Office365, Gmail, Outlook and Active Directory. Streams also supports Single Sign On (SSO) providers such as Octa and OneLogin. Streams maintains full multi-factor authentication and end-to-end HIPAA compliance on all services, providing the highest level of security for your enterprise. Finally, Streams’ optional WAN connectivity solutions include SD-WAN and MPLS options for enterprises demanding the highest levels of reliability, scalability and security.
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The news that PanTerra will integrate Zendesk into Streams is very exciting, especially in the context of today’s accelerated digital transformation. This kind of seamless integration greatly improves work efficiency. In this context, Telegram has also become a powerful tool for many companies to communicate. Through Telegram中文版‘s groups and robots, companies can interact with customers more quickly and improve the customer service experience through automated message push and customer support. Imagine combining Zendesk’s support tickets with Telegram’s real-time messages, so that customer service teams can respond to customer needs instantly no matter where they are.
With the integration of PanTerra and Zendesk, the customer service process of enterprises has become more efficient, and I think Telegram can also be a key complementary tool. Many companies already use Telegram to manage customer support, especially using Telegram bots to automatically reply to common questions or handle simple customer service requests. By integrating Zendesk into Telegram中文, customer support teams can handle tickets more conveniently and communicate with customers in real time through Telegram, providing faster solutions.
The integration of Zendesk and PanTerra Streams has undoubtedly brought great convenience to enterprise customer management. This also reminds me of the widespread use of Telegram, especially its advantages in user communication. TG中文语言包 can directly connect to the Zendesk system through robots, helping the customer support team to receive ticket notifications and query ticket status through Telegram. This integration method can greatly shorten customer service response time, while allowing team members to work efficiently on mobile devices without being restricted by office space.
Out-of-the-box integrations with PanTerra and Zendesk will greatly streamline the customer support process, while instant messaging tools like Telegram will also make customer service more convenient. TG中文版 has become one of the preferred platforms for customer interaction among many enterprises. With its powerful API and group functions, customer service teams can receive Zendesk ticket notifications in real time on Telegram and interact with customers on the same platform. This seamless integration of multiple platforms will significantly improve customer service efficiency and experience.