GlobalLink Now Automates Translation of Ticket Conversations Within Zendesk’s Agent Workspace
TransPerfect, the world’s largest provider of language and AI solutions for global business, today announced its new TransPerfect for Zendesk Support App for translation within Zendesk’s Agent Workspace. The app enables users to easily and instantly translate messages and ticket conversations while integrating seamlessly with the GlobalLink Now API—providing businesses with a robust solution for cost-effective multilingual content management within Zendesk.
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GlobalLink Now is TransPerfect’s suite of AI-powered products, services, and solutions. It provides secure, real-time translations via self-service tools, browser extensions, APIs, and workflow integrations to optimize multilingual content management. It includes a hub and plugin for instant machine translation, alongside AI consulting and generative AI offerings.
Agents using the TransPerfect for Zendesk Support App will be able to:
- Leverage neural machine translation, large language models, and human linguists
- Provide translations that meet GDPR, ISO 27001, SOC 2, and global data standards
- Employ instant language detection that eliminates the need for manual language selection, enabling quick agent response times and increasing CSAT and NPS scores
- Access on-demand text translation for personalized responses
- Support customers in multiple languages with a single support team
- Engage customers across different regions without the need for multilingual agents
- Automatically submit and close tickets for improved CSAGT scores
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TransPerfect President and Co-CEO Phil Shawe stated, “GlobalLink is TransPerfect’s flagship technology platform and the world’s leading enterprise solution for managing translation. We’re pleased to offer seamless integration with the Zendesk Support App.”
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