Moveworks Recognized as a Challenger in the 2025 Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management
Evaluation based on Completeness of Vision and Ability to Execute.
Moveworks, the leading Agentic AI Assistant for the enterprise, announced it has been recognized in the 2025 Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management, named in the Challengers quadrant.
The Moveworks AI Assistant now provides a comprehensive, enterprise-wide solution that enhances how employees interact with their systems by offering a highly intuitive conversational interface as its main user interface (UI). Its advanced agentic architecture interprets user context and adapts dynamically to deliver tangible outcomes through an autonomous, extensible Assistant.
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The recognition by Gartner in the IT Service Management category, we feel, highlights just one aspect of Moveworks’ capabilities. The Moveworks AI Assistant drives transformation across the entire enterprise, empowering all members of the workforce. With its multifaceted proficiency, Moveworks is uniquely positioned to serve organizations effectively by driving efficiency, boosting productivity, enhancing employee experiences, and fostering AI digital transformation. This is achieved through seamless integration with a wide range of enterprise applications and platforms.
“Enterprises are overwhelmed with disparate tools, making it challenging for employees to access critical information quickly,” said Bhavin Shah, CEO of Moveworks. “Our AI Assistant unifies all enterprise systems into a single, central interface, empowering employees to automate repetitive, routine tasks. This allows them to focus on strategic initiatives that drive real value. We believe our recognition by Gartner reaffirms our dedication to revolutionizing workplace productivity through smart automation that truly makes a difference.”
Currently, over 350 large enterprises and more than 5 million employees rely on Moveworks – including 10% of the Fortune 500. Customers include Unilever, Toyota, Siemens, Broadcom, and CVS Health.
Moveworks also recently announced that it has achieved Federal Risk and Authorization Management Program (FedRAMP®) ‘In Process’ status and is now listed in the FedRAMP marketplace. With the FedRAMP In Process designation, Moveworks enables federal and government organizations to implement the Moveworks GovCloud, a specialized environment designed for the needs of the U.S. government, offering secure and compliant AI-powered employee support solutions within government-approved cloud environments.
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