CloudScale365 Partners with Krista Software to Unlock AI-Driven Efficiencies for Internal Operations

Krista orchestrates people, applications, and agentic AI to automate entire business processes using natural language.

CloudScale365, a leading provider of managed IT, security, and cloud and infrastructure solutions for small and medium-sized businesses, today announced it has entered into a strategic partnership with Krista Software. An agentic AI platform, Krista uses natural language understanding (NLU) to automate entire business processes and deliver tangible outcomes.

In the first phase of the partnership, CloudScale365 will deploy Krista internally across customer service, HR, and financial operations to modernize workflows, streamline compliance, and boost overall efficiency. Krista’s no-code interface and enterprise-grade integrations will allow CloudScale365 employees to interact with automation in plain language, helping finance, operations, and support teams save time, reduce errors, and focus on higher-value work. In the second phase, CloudScale365 will offer Krista solutions to its MSP clients.

Also Read: AiThority Interview with Tim Morrs, CEO at SpeakUp

“We’re leading by example, demonstrating Krista’s real-world value to our clients,” said Patrick Hannon, CEO of CloudScale365. “Krista provides clear use cases, adoption paths, and concrete ROI, giving CloudScale365 clients clarity on how AI can directly benefit their organizations. We’re excited to offer small and medium-sized organizations access to the same AI capabilities that were once reserved for large enterprises.”

“Most of the platforms we evaluated were narrowly focused on individual business functions, which would have required deploying and managing multiple solutions across departments,” said Trent Fisher, COO of CloudScale365. “In contrast, Krista stood out as a unified platform capable of delivering transformative innovation across our entire organization. Krista integrates seamlessly with CloudScale365’s existing systems and empowers our teams to improve existing workflows and create new ones that were previously not feasible.”

Unlike disconnected task automations and chatbot tools, Krista works across systems, departments, and data sources—transforming AI from a fragmented collection of tools into a unified, agile, and secure ecosystem that scales with growth. From automating HR onboarding and streamlining call center operations to extracting compliance data from healthcare documents and accelerating finance workflows, such as claims processing and risk scoring, Krista eliminates silos and inefficiencies, unlocking true business agility.

“We are excited to partner with Cloudscale365 to bring Krista’s agentic platform to a broader range of organizations,” said Michael Haske, CEO of Krista Software. “By leveraging Krista, Cloudscale365 will empower its customers to streamline operations, reduce manual work, and unlock new efficiencies across their businesses. This partnership is a testament to our shared commitment to innovation and delivering real, measurable value. Together, we look forward to enabling Cloudscale365’s clients to accelerate their AI journeys and achieve sustainable growth through the power of AI-driven automation.”

[To share your insights with us as part of editorial or sponsored content, please write to psen@itechseries.com]