ReferralMD Unveils Next Generation SmartFax® AI Solution

Fax automation cuts manual workload, accelerates referrals, and improves patient care.

ReferralMD, a leading provider of healthcare referral management solutions, announced the release of its new SmartFax AI solution. The next-generation SmartFax solution uses advanced Artificial Intelligence to automate and streamline the traditionally manual, time-consuming tasks associated with processing faxes in healthcare.

By leveraging Artificial Intelligence and Intelligent Document Processing (IDP), SmartFax AI can fully automate the processing of all inbound faxes. SmartFax AI automatically scans incoming faxes, rotates pages that are sideways or upside down, breaks faxes into separate documents, and identifies the sender, receiver, patient, and document type for each faxed document. The new SmartFax AI solution frees healthcare staff from repetitive administrative tasks, allowing them to focus on patient care.

“Healthcare organizations still rely heavily on faxes for exchanging patient documents, but the tasks involved in fax processing are very manual, time-consuming, and error-prone,” said Rick Hammer, Chief Product Officer at ReferralMD. “Our new SmartFax AI solution transforms the inbound fax process by fully automating all the steps and sending faxed documents to the EHR so the healthcare team can review them faster with less administrative burden.”

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ReferralMD’s SmartFax AI solution offers a fully automated fax document workflow:

• Scans and Organizes – Automatically scans faxes, breaks faxes into separate documents, rotates pages, and identifies the sender, receiver, patient, and document type for each faxed document.
• Processes Referrals – Automatically identifies inbound faxed referrals, completes associated referral forms, and inserts faxed referrals into the referral workflow so they can be managed with all other referrals.
• AI Confidence Levels – Customizable AI confidence thresholds allow organizations to control when faxes are fully automated and when human intervention is needed before sending faxed documents to the EHR.
• Data Intelligence – Automatically populates missing information when processing faxes by utilizing external sources, such as the National Provider Identifier (NPI) database, or deploys AI agents to follow up with senders to obtain the missing information.

Traditional fax management can cause delays, increase costs, and introduce errors. Our SmartFax AI solution addresses these challenges by:

• Eliminating manual processing time based on AI confidence levels
• Reducing fax processing errors with intelligent automation
• Accelerating referral processing and patient scheduling
• Improving operational efficiencies across the organization

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