New practice focuses on providing Claude-powered AI access for three primary enterprise use cases : Contact Center & CX Modernization, Intelligent Document Processing, and Workflow Automation
CloudHesive, an AWS Premier Consulting Partner, today announced the launch of their Anthropic AI Consulting Practice, a dedicated practice that brings Anthropic’s Claude models to enterprise production workloads on Amazon Web Services (AWS). The new practice builds on CloudHesive’s deep relationship with Anthropic as an authorized reseller through AWS, combining Anthropic’s frontier AI models with the enterprise security, governance, and scale of AWS Bedrock.
CloudHesive is focused on delivering Claude-powered AI solutions across three primary use cases: Contact Center & CX Modernization with AI, Intelligent Document Processing (IDP), and Workflow Automation.
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1. Contact Center & CX Modernization with AI
As an Amazon Connect Service Delivery Partner, CloudHesive brings deep expertise in contact center AI and agentic AI agent solutions. The company builds and operates their ConnectPath CX platform powered by Amazon Connect which is available in the AWS Marketplace and deploys Agentic AI solutions leveraging Anthropic’s Claude model across the full CX stack. some uses cases include:
- AI-powered knowledge assistants and real-time after-call summarization
- Agent assists copilots that surface answers and next-best-actions during live interactions
- Self-service resolution powered by Claude for the highest-volume customer intents
- Full AI orchestration including intelligent routing, automated handoffs, and workforce optimization
CloudHesive’s Amazon Connect expertise, ConnectPath CX platform, and Claude deployment experience make this the most comprehensive transformational Contact Center AI offering available for enterprise and SMB production environments.
2. Intelligent Document Processing
Enterprises in financial services, healthcare, insurance, and government process millions of documents annually through manual, error-prone and inefficient workflows. Claude on Bedrock transforms this with AI that extracts, classifies, validates, and routes documents with near-human accuracy at machine speed. This includes uses cases such as:
- Automated invoice and expense processing
- Contract analysis, obligation extraction, and renewal tracking
- Regulatory document review and compliance flagging
- Multilingual document processing for LATAM and global operations
CloudHesive’s uses cases include enterprise deployments where they have automated and drove efficiencies across multiple business units within an organization and decreased inefficiencies across internal teams.
3. Workflow Automation
Beyond conversations and documents, enterprises have hundreds of manuals, rule-based processes ready for AI-powered automation. The practice deploys Claude-powered agentic systems that reason through multi-step tasks, call tools and APIs, and act across business workflows such as:
- IT operations automation and incident resolution
- DevOps pipeline optimization and Infrastructure-as-Code generation
- HR onboarding, procurement approvals, and compliance workflows
- Cross-system orchestration with MCP tool integration and Bedrock AgentCore
These are production agentic systems with identity management, audit logging, and human-on-the-loop oversight — not chatbot prototypes.
POWERED BY CLAUDE ON AMAZON BEDROCK
Every engagement in the practice runs Anthropic’s Claude models through Amazon Bedrock, giving enterprises the full set of AWS enterprise controls to secure your AI pipeline and provide complete audit trail of every model invocation.
For regulated industries healthcare, financial services, government, and defense, this combination of Anthropic’s frontier AI with AWS’s enterprise security and compliance framework is the difference between a model that can be evaluated and a model that can actually be deployed in production across your enterprise.
“Anthropic and AWS together give our customers something no other combination can: the most highly capable AI models for coding, reasoning, and agentic workflows, running on the enterprise platform they already trust,” Jim Walker – Chief Product Officer / Founder stated. “These are not a proof of concepts, but production AI solutions with real security, real compliance, and real business outcomes.”
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