Jatheon announced RingCentral archiving on Jatheon Cloud, capturing calls, texts, voicemails, and faxes and keeping them searchable, retained, and review-ready.
The RingCentral connector is built for compliance officers, records managers, legal teams, and IT leaders in regulated industries and the public sector. It captures inbound and outbound calls with audio playback, missed calls, SMS text messages, voicemails, and faxes, along with participant lists, call durations, timestamps, and full metadata.
Bringing RingCentral into Jatheon Cloud gives compliance and legal teams one place to keep, search, and review every call, text, voicemail, and fax.”
— Marko Dinic
The connector closes a common retention gap. Under RingCentral’s standard data retention policy, call recordings are deleted after 90 days. RingCentral’s built-in Archiver can copy files to storage services such as Box, Dropbox, Google Drive, or SFTP, but search and review are left to the customer. Jatheon retains call recordings beyond RingCentral’s 90-day window and keeps every record available for search, review, and production.
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Reviewers can play call recordings directly in the archive without exporting audio files, and missed calls are archived alongside completed ones. RingCentral data sits in Jatheon’s unified search next to email, WhatsApp, and other archived channels. Teams can tag records by client, matter, or review status and export tagged sets for audits, regulatory exams, records requests, or litigation. Jatheon’s AI assistant, Liya, can also summarize long SMS threads and extract agreements.
“For many of our customers, the most important conversations happen on the phone and by text, not in email,” said Marko Dinic, CEO at Jatheon. “When call recordings disappear after 90 days, firms are left exposed during exams, records requests, and lawsuits. Bringing RingCentral into Jatheon Cloud gives compliance and legal teams one place to keep, search, and review every call, text, voicemail, and fax.”
Voice and text records fall under retention requirements including SEC Rule 17a-4, FINRA rules, FOIA and state public records laws, and HIPAA, and regulators have collected billions of dollars in fines for unretained communications.
The RingCentral connector joins Jatheon’s growing communications capture portfolio. Jatheon Cloud is an AWS-based platform that archives email, social, web, chat, text, voice, and files for retention, compliance, and ediscovery.
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