Amid surging AI adoption and increased regulatory oversight, global business executives call for better AI governance to mitigate risk Prove AI, a…

50% are focused on reducing agent/employee turnover and 44% are focused on implementing AI and automation to assist agents Five9, Inc., a leading…

Observe.AI , an Intelligent Workforce Platform that transforms contact centers through AI, unveiled its latest research, State of Contact Center…

Seventy-five percent of Illinois residents see the use of facial recognition technologies by law enforcement as appropriate and beneficial, according…

Five9, Inc., a leading provider of the intelligent cloud contact center, announced the results of its 2021 Customer Service Index (CSI) survey. The…

85% of Contact Center Leaders are Optimistic That Contact Centers Will Be a Revenue Driver in the Future, and 72% Are Preparing for Growth by Hiring…

Innovator of Unified CRM Reveals New Insights from 500 Businesses and Tips for Reconnecting with Customers  The landscape for businesses has…

1,077 respondents across 9 countries are relying more on cloud technologies and seeing more cybersecurity attacks, according to Zogby Analytics…

US small businesses report an increase in suspicious emails over the past year, a cyber survey by HSB shows, and employees are taking the bait as they…

80% of Consumers Say They Are Comfortable with a Company Using Their past Purchase History If It Results in a Higher Level of Customer Service…