Actifai’s AI Solutions Power Valley Fiber’s Next-Generation Customer Experience

Actifai, a pioneer in artificial intelligence solutions for broadband and communications service providers, today announced its new customer partnership with Valley Fiber, a leading Manitoba-based telecommunications company. Amidst its rapid growth and continued commitment to revolutionizing rural connectivity throughout Manitoba, Valley Fiber has licensed Actifai’s AI-powered Digital and Engage solutions, marking a significant leap forward in its customer-centric approach to innovation.

Valley Fiber’s dedication to providing world-class internet services to rural Manitobans aligns seamlessly with Actifai’s mission to transform broadband providers’ sales, marketing, and customer experience with best-in-class technology. Trevor Buhnai, vice president of sales and marketing at Valley Fiber, expressed enthusiasm about the collaboration, stating, “Bringing Actifai’s AI technology into our sales and marketing operations was a strategic investment in elevating our service standards. Actifai is streamlining our customers’ buying experience and enhancing their overall satisfaction with sales and support interactions, in addition to the subscriber acquisition improvements we continue to observe.”

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Actifai Digital, Valley Fiber’s latest ecommerce enhancement, uses AI to deliver a seamless online buy-flow and personalized, self-service shopping for broadband customers. This innovative solution enables Valley Fiber to efficiently cater to diverse customer needs while simplifying its online signup process. Venu Amar, Actifai’s COO, commented, “Valley Fiber’s adoption of Actifai Digital underscores their commitment to innovation and customer-centricity. We’re excited to support them in delivering an exceptional digital experience to their customers.”

Valley Fiber’s partnership with Actifai overlaps with its ambitious MB Fiber Build Project, a $328M investment to transform rural connectivity in Manitoba. In only three years, the company has seen its team grow to over 350 team members as it expands its TV, phone, and broadband services to tens of thousands of residences and businesses. With Actifai’s AI solutions at the forefront of its digital transformation, Valley Fiber is well-positioned to further revolutionize broadband services in Manitoba and deliver unparalleled value to its growing customer base.

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