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Customer Communications Management – Two Different Perspectives

DocPath Analyzes the Improvements of Its Document Software and the Most Important Customer Communication and Document Software Problems of Large and Medium-Sized Companies From Two Perspectives

DocPath, a leading, multinational company specialized in the development of advanced document software and Customer Communications Management solutions, analyzes and solves the most important customer communication problems of large and medium-sized companies from two different perspectives, and with their own particular needs.

This vision offers DocPath a more complete and real image of the current and future communication needs from different angles, along with its most appropriate strategies to overcome the most important and delicate challenges.

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Large and complex networks

All companies, regardless of their size, need to properly manage communications with their customers, especially companies with large office networks encounter more problems and, therefore, their needs are much more complex.

DocPath’s, document software products and customizable Customer Communications Management platforms also allow a seamless integration into legacy systems that are almost impossible to replace. The solution also allows for controlling critical tasks, such as high-speed online transaction processing. In addition, its high availability meets the requirements for executing large numbers of processing requests, allowing it to cope with peak demands that could cause very serious system problems.

To satisfy all these needs, DocPath’s document software is designed to be fully scalable. The number of offices is no longer that relevant. DocPath uses advanced technologies such as ‘containers’ and ‘Kubernetes’ to fully adapt to their customer’s needs. These innovative document technologies allow DocPath to offer complete connectivity, even with critical legacy business applications on large communications networks.

DocPath’s responsiveness is the result of extensive experience in supporting big and complex networks and all those years of working with prestigious companies and enterprises that have already overcome all of these challenges.

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Large volume and complex business document production

Regardless of the office network size, the volume of document production and its complexity determine the new requirements that any company must satisfy.

If this document volume or its complexity is high, then it is essential to deal with document production in a flexible and streamlined way.

Another factor that is important as well, is the new paradigm of omnichannel document distribution, which is a serious challenge without an advanced design and processing application that allows high flexibility and extensive capacity to create and distribute these documents.

Dealing with complex requirements for all kind of communication types, scheduling production according to different parameters, such as time scheduling or the availability of resources is essential for the correct balance between production and costs.

Speed, when designing and generating documents, is very important as well, as a system that runs “eternally” when creating relatively simple documents is useless.

DocPath’s document software has a modular, high-speed and powerful system to design, generate and distribute business documents. This fact allows DocPath to offer full flexibility in the configuration of its customer’s document production environments.

This powerful design platform, with advanced graphic composition logic (without the need for programming), allows users of DocPath’s document software to easily design the most complicated business document.

Besides, DocPath’s document software solutions offer the ability to produce document outputs optimized for the chosen communication channel (paper, web, audio, video, etc.), and can use the most suitable channel or channels, depending on the needs in each occasion, without having to redesign the customer communications, thus offering greater flexibility and improving the companies service.

In conclusion, DocPath’s broad experience with large and complex projects allows them to offer a modern, agile, flexible, and completely modular document software solution, valid for both large & complex networks and large volumes of highly complex document creation and document output processes.

Its high integration capacity prevents large developments or complex application modifications and by generating omnichannel outputs the document software solution offers an unprecedented response capacity in communications with clients, the future of CCM (Custom Communication Management) is already part of the present in DocPath.

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