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IDC MarketScape Evaluates 15 Automation Services Providers

International Data Corporation (IDC), a prominent Market Intelligence and advisory services company has published a new evaluation which includes 15 companies that fare well in the worldwide Intelligent Automation (IA) services market.

The 15 IA service providers that figure out in the report are Accenture, Atos, Cognizant, Deloitte, DXC Technology, EPAM, EY, Genpact, HCL Technologies, IBM, Infosys, KPMG, NTT DATA, PricewaterhouseCoopers, and Wipro.

The IDC MarketScape report claims to have used a smart framework to assess the service providers. Various criteria like product and service offerings, strengths, strategies, and current and future market success factors were assessed. Both short-term and long-term performances of the companies in the market were also considered.

What Is Intelligent Automation?

Intelligent Automation covers a range of business and technology choices that represents changing human-machine interactions. Intelligent Automation can help businesses when applied across a pyramid of tasks, processes, or systems inside the companies. The players who provide Intelligent Automation Services can generally plan and implement automation at different levels. The type of automation they can execute include-

Basic Automation – Automating repeatable rules-based tasks.

Process Automation (RPA) – RPA is a software programmed to automate processes that were previously done by humans who follow particular rule sets.

Autonomous Decision-Making – Uses Machine Learning to analyse patterns and take decisions.

“As enterprises adopt IA solutions to reduce costs and improve IT and business operations, they need support from services providers to develop the right approaches for managing data, people, processes, and technologies to enable IA deployments to grow and thrive. Success in this supporting role will require services providers to demonstrate expertise not only in IA technologies but also in developing solutions that achieve customers’ business objectives and address the human and organizational impacts of IA adoption,” said Jennifer Hamel, research manager, Analytics and Intelligent Automation Services at IDC.

More and more buyers embrace automation at different levels for efficiency in operation, cost reduction and improving customer relationship.

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