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Potential Role of Artificial Intelligence and Machine Learning in Employee Experience Management

HR teams heavily rely on AI inputs for employee experience management and finding innovative ways to enhance HR experience.

A decade ago, no one could have envisioned (even remotely), how AI was going to ferociously conquer and change the dynamics of the tech world. In layman’s language, the singularly most potent and enticing reality today in the tech landscape (and most likely the future as well), is machine with brains, or Artificial Intelligence as it is most commonly referred to as. By all means, AI and ML tools are powerfully soaring, empowering one company, one employee at a time. 

Today, we are emphasizing on the marvels of Artificial Intelligence and Machine Learning, their different tools, and the enormous impact in employee experience management. Let’s start by asking the most basic questions. What is every company’s vision/goal?

How to keep their employees excited and productive at the same time? The answer is simple– to evolve, excel, and rule the roost. And to realize this humble yet passionate dream, companies must invest in keeping their employees not just happy and satisfied, but also inspired to upskill, grow and be a better asset to the company.

What Are AI Tools Doing For Companies 

In the current scenario, post the pandemic to be more precise, organizations are facing the highest attrition rate ever. Employees as well as employers are mired in a vicious circle of robotic feedback, predictable appraisal conversation, attrition and onboarding. The questions that most companies are grappling with are:

  • How to retain employees?
  • How to reduce attrition?
  • How to empower employees better?
  • How to identify training courses to upskill the employees?

Several corporate behemoths including Amazon, Apple, Microsoft, Barclays, and Walmart are heavily relying on AI inputs to gauge employee experience and finding innovative ways to enhance the way employee engagement works. Also, one of the reasons why AI has smoothly worked for the aforementioned companies is its ability to customize according to the business needs of different companies.

It would interest you to know that Google uses AI software to record its employee’s interactions. This software enlightens the company to understand and assess how satisfied/dissatisfied their employees are.

What Researches Say About The New Age Tools for Employee Experience Management

Recently, according to a study by the Society for Human Resource Management, roughly 20-25% of companies imbibe AI related tools in their system to efficiently manage their HR-related activities like recruitment and hiring, onboarding, performance management, learning and development opportunities, productivity monitoring etc.

How AI Helps To Evaluate The Efficacy Of Employee Engagement

  • Armed with a host of innovative, high-end features like analytics, coding programs, and algorithms, Artificial intelligence can identify the real-time productivity and performance of employees.
  • With practically no human biases or any kinds of prejudice, AI, can, in a very brutally honest way, help companies with resolutions and transparent employee feedback.
  • AI, in a very unassuming way, helps to create a very diverse work culture and work environment.
  • Some AI tools also help in personalizing employee incentives based on personality analysis.
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How AI and Machine Learning Tools Contribute in Employee Experience Management?

A terminology that all companies are earnestly incorporating in their employee engagement system is AI and machine learning. Let’s ask the basic question here – what are ML and AI tools and how exactly do they contribute in encouraging and inspiring the employees of an organization.

ML and AI tools are magnificent, futuristic tools that empower organizations to put an automated process in place to not just streamline a variety of processes like the hiring process, performance process etc, but also predict how an employee will perform in the future purely based on their behavioral patterns, gestures.

Following are a few points that can help to decipher the vivid nuances of AI and machine learning and how they are effectively incorporated by different organizations.

Employee Performance Evaluation 

AI tools such as Performance Journal boast of a 360-degree appraisal process that primarily executes automated reviews with a holistic approach. AI amalgamates pulse-surveys and real-time feedback to determine an employee’s skill-set and strengths and offer a transparent review.  Additionally, AI can help the employee identify areas of improvement and suggest appropriate learning courses.

Tailor Made Training And Development Programs

One of the most crucial aspects of employee experience management is offering customized learning and development courses and offering opportunities to constantly enhance their knowledge and keeps the dedication intact.

Employee Onboarding 

Usually, onboarding processes are lengthy and tedious and require a special kind of module to simply the process for the new hires or new joiners. With AI tools, it is easier for the hiring managers to see through the facial recognition and asses the different personality traits like emotional   intelligence and cognitive capabilities. This particular machine learning process assists organizations to match the right candidate with the right role.

With the most accountable, transparent and logical reasoning, it is safe to assume that the AI and army of ML,  the liveliest and innovative tools the world has witnessed, have refurbished the way an organization looks at its employees and do business.

[To share your insights with us, please write to sghosh@martechseries.com]

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