California-based VoiceOps, a firm that has been providing AI-powered training platform to large call centers has recently received Series A funding worth $9million from Bain Capital Ventures.
The company during the last 12 months has catered to the needs of call centers in Insurance, Real estate, Travel, and Education. VoiceOps claim that many of their customers are recording historic highs in their conversion rate which results in additional revenue of several m**************. The customers who were satisfied with their solution were spending 5 times more on their AI products due to the exemplary results, they claim. Ajay Agarwal, of Bain Capital Ventures, will be joining the firm’s board now.
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No Call Center Jobs Lost to AI
VoiceOps, based on their experience, states that jobs from call centers were not being taken away by Automation. The company’s CEO Ethan Barhydt says that their clientele invests more in humans now. With the internet, the end customers have more choices and this adds teeth to their buying power. So the competition between companies remains in establishing more personal relationships with their customers.
AI Helps Managers Analyze Better
VoiceOps says that their AI-powered products help humans to adapt to the needs of modern-day business. Some of their customers make up to 50,000 calls a day. The platform works by analyzing each team’s recorded call and transcribing them. Further, it uses AI to analyze the representative’s data. Then the system provides a readable transcript that helps managers to understand whether representatives comply with the accepted behavior.
The company claims to have built the world’s largest datasets of sales behaviors. In the initial 60 days itself, the conversion rate of their clientele grew by 5% to 25%. Most B2B tools do not have AB testing evidence which is as strong as their, Barhydt claimed. The company has welcomed new talents to augment its team.
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