The connectLCS app for ClaimCenter helps insurers accelerate and simplify the records retrieval process from start to finish
Guidewire and LCS Record Retrieval (LCS) announced that LCS’s new Ready for Guidewire validated add-on is now available to ClaimCenter users in the Guidewire Marketplace.
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With nearly 40 years of experience, LCS provides fast, simple, and cost-effective records retrieval and document analysis nationwide. It works persistently to ensure its clients’ needs are met from start to finish with speed and accuracy to enable a low-touch claim handling experience. LCS handles all necessary paperwork and follow-up, allowing adjusters to focus on more important tasks. The company formats finalized records according to client preferences, whether in chronological order, indexed, or summarized for easy review. Its Guidewire add-on connects the LCS portal to ClaimCenter, further reducing cycle time and increasing customer satisfaction.
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Insurers using LCS’s Ready for Guidewire integration can:
- Quickly initiate a new records request with LCS using prefilled claim data;
- Easily view real-time status updates; and
- Access and share records retrieved by LCS, including films and DICOM (Digital Imaging and Communications in Medicine) images, with the click of a button.
“Like Guidewire, LCS is completely committed to its clients and making their work lives easier,” said Mike Van Dusen, President & CEO, LCS Record Retrieval. “Each LCS client is assigned a dedicated client services representative who can be contacted directly and works tirelessly throughout the record retrieval process, ensuring quick turnaround. Our Guidewire integration ensures the process is made even easier, allowing insurers to order and receive records without leaving ClaimCenter.”
“We congratulate LCS on the release of its app, now available in Guidewire’s Marketplace,” said Becky Mattick, Vice President, Global Solution Alliances, Guidewire. “Record retrieval is a complex set of processes that can be incredibly time-consuming. With the connectLCS app, insurers no longer have to handle these processes or leave ClaimCenter, saving an immense amount of their time.”
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