New Innovations in xMatters App for Microsoft Teams Streamlines Incident Resolution for DevOps and On-Call Teams

Updates to the xMatters App for Teams Enable Collaboration on and Resolution of Incidents Within Teams Meetings

xMatters, developer of a leading digital service availability platform that prevents IT issues from becoming business problems, announced the xMatters app for Microsoft Teams is now enabled for use in Teams meetings. By adding the xMatters app to a Teams meeting, DevOps and on-call teams can now access incident details to collaborate and resolve incidents within the meeting.

Other updates to the xMatters app let users create a new Teams channel to swarm on an incident, post messages to the channel, look up xMatters groups, see who’s on call and invite on-call members to a conversation in Teams. Users join a conversation simply by responding to a notification on their preferred device.

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Teams users now have streamlined access to xMatters and can receive up-to-date incident data during Teams meetings, empowering resolvers to collaborate easily with:

• Real-time event updates: Add a tab to a Teams online meeting to display up-to-date status, severity and description information on an xMatters incident and receive updates as an event progresses.
• Single view of an incident: Gain a singular view into an incident to more easily resolve and prevent incidents without having to navigate between a toolstack.
• Customized message texts: Send customized message texts when using the existing “invite to channel” feature to give the correct context to on-call resolvers.

“This integration provides a seamless experience for DevOps professionals to resolve incidents before they become business problems,” said Doug Peete, chief product officer at xMatters. “The new xMatters app in Microsoft Teams meetings functionality is another example of how our applications work together to maximize our customers’ digital service availability.”

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xMatters is integrated across six Microsoft solutions including Teams, Microsoft Azure Monitor and Microsoft Azure Pipelines:

• xMatters Flow Designer and Teams: Technical teams can use this integration for orchestrated incident resolution workflows with xMatters Flow Designer. xMatters Flow Designer allows teams to orchestrate incident response and resolution within Teams by adding new response options, connecting to other apps, or even creating new xMatters events based on activities in the flow — enriching the information injected by this integration along the way.
• xMatters and Microsoft Azure Monitor: Microsoft’s Azure Monitor collects and analyzes critical event data to maximize the performance and uptime of digital services in Azure. When Azure Monitor events meet predetermined criteria, xMatters relays Azure Monitor insights to the correct teams and people, driving workflows and incident response forward.
• xMatters and Microsoft Azure Pipelines: Azure Pipelines helps teams achieve continuous integration and deployment of digital services, or of project code to, from, and between on-premise and Azure cloud infrastructure. This is a two-way integration with Microsoft Azure DevOps Pipelines that provides several different integrations. The first allows users to trigger a pipeline from xMatters. Azure DevOps can also trigger xMatters from a pipeline task or release gate while using xMatters steps to update the task or gate status so digital services stay intact during continuous build and release cycles.

“The xMatters app for Teams offers a new way for DevOps and on-call teams to stay connected and resolve incidents in the flow of their work,” said Mike Ammerlaan, director, Microsoft 365 Ecosystem at Microsoft Corp. “The integration will streamline important processes for customers who use both Teams and xMatters.”

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