Seamless & Secure Appointment Scheduling Enables Financial Institutions to Increase Customer Satisfaction and Improve Efficiencies
Revation Systems, a leader in cloud-based, compliant messaging and communications, announced the addition of digital appointment scheduling to its flagship digital customer service solution, LinkLive Banking. LinkLive Appointment Scheduling is a new feature designed for organizations looking to optimize the human connection across physical and digital channels to bridge more loyalty and trust. The company will be demoing the new feature as part of the expanded LinkLive Banking solution at Finovate West Digital.
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LinkLive Appointment Scheduling dynamically routes calendar requests for real-time service via audio or video. An integral part of the LinkLive suite, LinkLive Appointment Scheduling is an essential communication capability that has become a necessity for financial institutions as a result of the current pandemic to increase customer satisfaction, thereby driving bottomline revenue. The solution has already helped financial institutions reduce contact center volume and no-shows.
LinkLive Appointment Scheduling is designed to help financial institutions generate more traffic by simplifying the process by which customers can book an appointment whether it be to connect with a representative in real-time or for a later date. Customers can meet for their appointments through a variety of channels, such as an in-person meeting, a phone call, or a secure, virtual meeting all within the LinkLive solution suite. Additional features such as skills-based routing technology ensure that a branch resource with the appropriate skill set will be available for the appointment. The solution ties all of a financial institution’s digital customer service activity together.
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“We see digital appointment scheduling as the next step in bringing the lobby to where the customer is,” said Patrick Reetz, Senior Vice President of Products & Markets at Revation Systems. “The way that businesses interact with their customers has changed in recent years – and significantly in 2020 due to the pandemic. LinkLive Banking with Appointment Scheduling allows banks and financial institutions to evolve their systems to meet current demands for improved customer service and simplicity in the process.”
LinkLive Banking is unified communications software hosted in the cloud that offers banking organizations a complete set of features including rich digital messaging, a seamless ability to engage humans across physical and digital channels, and leading voice and video communications. The LinkLive platform is designed to help customers enhance the customer experience.
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