The company strengthens its position in the electric vehicle charger sector with an app that automates the installation process
With this new software, Wallbox covers the entire lifecycle of electric chargers: from design and production to installation and maintenance
The ‘Installer App’ is designed to help Wallbox to improve both the control and speed of the installation and maintenance processes of its electric vehicle chargers
Wallbox N.V. a leading provider of electric vehicle (EV) charging and energy management solutions, goes one step further in its vision to transform energy consumption in households and further integrates and automates the installation of home charging solutions into its service through their new Installer App. This app allows Wallbox to expand the scope of its services and cover the full lifecycle of its electric chargers, from the conception and design phase all the way through to installation and maintenance, including production and point of sale.
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The Installer App adopts a user experience similar to that of popular food delivery and rideshare apps. In the first few months the app has proven to reduce the time taken between purchase and installation by 50% and has reduced the reaction time for on-site technical assistance requests to less than five days. The company expects that approximately 85% of the jobs will be managed through this new app, to help improve the customer experience.
In addition to simplifying the installation process, the app puts Wallbox in a position to more efficiently carry out quality control as it centralises the relevant information for each installation or technical service through a single dashboard to improve customer satisfaction. Customers will also be able to rate the service received by the technician through the app which will give each installer a Net Promoter Score.
The app is also designed to simplify the experience for the technicians, who have all the information they need for each request in the palm of their hand. The technicians are able to access Wallbox product guides and necessary installation information straight from the app.
Eduard Castañeda, co-founder: “This app gives us even further control over the lifetime of our charging solutions. It also enables us to offer an excellent user experience. To accelerate the transition to electric mobility it is crucial to improve and simplify the user experience.”
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Presence in seven countries
This new app, which has already soft launched in seven of the main European markets (Spain, Italy, Portugal, Germany, United Kingdom, France and the Netherlands), is currently being used by 64% of the installers in the Wallbox network.
David Symons, official Wallbox installer in London, “We have been working with Wallbox’s new Installer App and it has made the installation process much quicker and easier. The App allows us to get the necessary installation information directly to our phones. This App is a very important step forward in improving Wallbox’s work processes”.
Frédéric Trouche, official Wallbox installer in Paris, “We are very satisfied with the result of this app. It is very easy to use, very intuitive, and it is perfectly adapted to the needs of technicians. The fact that we have the information we need to carry out technical interventions on the same device allows us to be much more efficient and offer a better quality of service. The technicians really appreciate the time savings and the customers appreciate the professionalism with which we have carried out the service”.
Over the coming months, the Installer App, which is available for iOS and Android, is expected to continue to be rolled out in other countries where Wallbox markets its products.
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