Bridging the Gap Between Customer Expectations and Reality in Telco, with Conversational AI
This article is co-authored by Sverre P. Jonassen.
Meeting the expectations of consumers in today’s on-demand world is by no means an easy task. They…
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Using Conversational AI to Improve Customer Experience
Customer Experience should be top-of-mind for any customer-facing business in the digital age. But as consumers increasingly take their interactions…